An Edmonton resident got more than just a missing meal when they checked their home security footage this week. In the clip, which has since spread quickly online, a food delivery driver can be seen approaching the customer’s doorstep with a takeout bag.

https://www.youtube.com/watch?v=WP7z9lxsmIM

They pause, set the bag down for just a moment, snap the required delivery photo for proof, then pick the order right back up and walk away.

The short video, timestamped earlier this week in the city’s southwest, has drawn hundreds of comments from frustrated customers and drivers alike. Some viewers called it blatant theft, while others pointed out that delivery platforms sometimes create pressure to complete too many orders at once.

“I was shocked when I saw it,” said the homeowner, who asked to remain anonymous. “We thought maybe someone stole it off the step, but when we checked the footage, it was actually the driver. It’s disappointing because most drivers are honest and work hard — this just ruins trust.”

A Broader Problem for Delivery Apps

Incidents like this aren’t unique to Edmonton. Across Canada, users of popular food delivery platforms have reported similar experiences in recent months — where the “photo proof” shows food at the door, but no meal ever arrives.

Drivers are typically paid per delivery, with pay structures that vary by distance, timing, and tips. Many in the industry argue that low base pay and rising gas costs can create pressure to cut corners.

Still, food theft or false drop-offs violate platform policies and can lead to permanent bans.

“It’s a small number of bad actors, but it reflects poorly on everyone,” said one Edmonton-based delivery driver. “Most of us take pride in what we do and rely on good customer ratings to earn income.”

Company Response

While the delivery company involved hasn’t confirmed which platform the driver worked for, similar cases have prompted companies like Uber Eats, DoorDash, and SkipTheDishes to strengthen verification tools, including GPS-based drop-off tracking and customer follow-up checks.

For Edmonton customers, the takeaway is clear: always check your delivery photos, report suspicious activity through the app, and use secure delivery instructions whenever possible.

As for the unlucky customer whose dinner disappeared on camera, they say they’re not angry — just hoping it sparks better accountability.

“People make mistakes, but honesty matters,” they said. “We all rely on these services, especially when we’re busy or tired. It’s about trust.”