Accessibility Services Support

About the Role

Mount Royal University is committed to access, equity, and inclusion. Students who identify as belonging to one of the protected categories as defined by the Alberta Human Rights Act (AHR Act) are entitled to receive reasonable accommodations up to the point of undue hardship. Access and Inclusion Services assists the University in creating an accessible learning environment that encourages full participation in the learning environment for students who are eligible for accommodations under the provincial human rights legislation. Reasonable accommodations are tailored to the individual, flexible, and determined by considering the barriers within the unique environment of a post-secondary institution. We encourage student development and educate Mount Royal University about becoming a more accessible, equitable, and inclusive learning environment. Working within Access and Inclusion Services, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. 

As a member of Access and Inclusion Services, the primary responsibility of this position is to support the University's duty to accommodate students due to disability related barriers or another protected ground. The Accessibility Service Support assists Access and Inclusion Services in multiple ways. Incumbents in this role provide support primarily as an administrative assistant and assistive technology advisor with occasional duties to scribe when needed. The Accessibility Service Support must be familiar with the post-secondary learning context, be comfortable working with a diverse group of students with varying needs, and possess the ability to develop positive working relationships with numerous community members. The Accessibility Service Support must possess strong interpersonal, communication, time management, reading, and writing skills and be willing to work on an on-call basis, which may require working a short shift or longer shifts through the week. The incumbent must deal confidently and confidentially with diverse individuals. Knowledge of the Alberta Human Rights duty to accommodate and MRU services are required.

 

Responsibilities

1. Accommodated Exam Centre & Access and Inclusion Administration

• Responsible for attending to all community members who require assistance in the Accommodated Exam Centre
• First point of contact for all in-person, phone, and email contact
• Receives and responds to voicemails
• Opening and/or closing the Accommodated Exam Centre
• Providing documented information to students and/or faculty (i.e. frequently asked questions, how to book an exam)
• Communicating efficient and accurate information about the exam booking processes to students and faculty
• Responsible for maintaining the processes and procedures of the Accommodated Exam Centre
• Responsible for communicating with other departments to troubleshoot and resolve Accommodated Exam Centre issues (i.e. maintain printers, frontline requests, ITS support, document services)
• Responsible for maintaining inventory and communicating supply needs to the Supervisor
• Responsible for preparing for final exams, including work requests, ensuring final exam resources are ready for deployment
• Responsible for exam space set-up and room maintenance (i.e. signage, lighting, clocks, exam room dividers)
• Responsible for setting email and voicemail correspondence
• Responsible for reconciliation and maintenance of exam records
• Responsible for ongoing communication between the Accommodated Exam Centre Supervisor and other members of the Accommodated Exam Centre
• Responsible for communicating issues or concerns with the Accommodated Exam Scheduler and Facilitator
• Responsible for all Accommodated Exam Centre deliveries
• Responsible for maintaining all printed handouts and documents related to the Accommodated Exam Centre
• Maintain the reputation of Access and Inclusion Services as a professional, friendly, and helpful service area
• Maintain up-to-date knowledge of Accommodated Exam Centre and Access and Inclusion Services processes and procedures
• Ensure familiarity with Mount Royal University services and departments to appropriately direct community members
• Triage and direct community members appropriately when navigating questions or concerns on the phone or in the Accommodated Exam Centre
• Providing documented information to students (i.e. frequently asked questions,  documentation requirements, how to book an exam, how to register with Access and Inclusion  Services) 
• First point of contact for all in-person, phone, and email contact
• Receiving and completing all public requests 
• Booking appointments when required 
• Receiving and confirming documentation 
• Process student intakes by contacting students 
• Reviewing and approving Semester Requests 
• Facilitating requests for the onboarding of staff (i.e. ordering keys, name tags, business cards)
• Requesting printed materials  
• Organization of the main office supplies 
• Processing department mail 
• Assists in facilitating work orders or Frontline requests

   2: Assisting in the facilitation of exams

• Responsible for greeting and directing students in the Accommodated Exam Centre
• Ensuring students have stored their belongings and are entering the exam space with permitted materials
• Seating students in accordance with their accommodations
• Familiarity with assistive technology software and devices to be able to assist community members in the Accommodated Exam Centre or its satellite locations
• Confirming accurate information provided on the exam cover page with students
• Collecting, securing, and accurately storing completed exams (including printing materials from student exam stations)
• Responsible for ongoing invigilation throughout the Exam Centre or its satellite locations (including invigilation via AIS’ monitoring software)
• Reporting and following through with the process for incidents of cheating in the Accommodated Exam Centre or its satellite locations
• Communicating with instructors when students have questions or concerns about their exam/assessment
• Maintaining physical and digital exam/assessment spaces in between seatings (i.e. ensuring clocks are accurate, desk spaces are clean, computers are cleared)
• Assist in the facilitation of the exam/assessment pick-up process
• Packaging of exams/assessments 
• Highlighting required information on exam/assessment cover pages
• Checking and confirming accuracy of information listed on the exam/assessment cover page
• Maintaining key processes established by the Accommodated Exam Facilitator
• Assisting in the organization and securing of exams/assessments
• Communicating any issues or concerns timely and efficiently to the Accommodated Exam Facilitator

 3: Coordination and implementation of assistive technology and services in the  Accommodated Exam Centre and its satellite locations 

• Coordinate and provide assistive technology and services to the Accommodated Exam Centre  and its satellite locations
• Oversee and troubleshoot all assistive technology-related exam accommodations in the  Accommodated Exam Centre and its satellite locations

   4: Scribe

• Accommodate a student by scribing (as needed)

Other Duties as assigned

• Knowledge and understanding of the duty to accommodate legislation
• Knowledge and understanding of Alberta Human Rights legislation
• Familiarity with Mount Royal University’s Accommodation and Universal Access policies
• Supporting the accommodation of students

 

Qualifications

• Two-year diploma from a University or equivalent
• 18-24 months experience
• Experience working in a fast-paced environment while maintaining processes and procedures (a high degree of attention to detail is critical) 
• Professionalism and an ability to provide good customer service 
• Time management
• Experience interacting with individuals who experience disability related barriers 
• Experience working with adults or in post-secondary
• Prior office and multitasking experience 
• Knowledge of assistive technology and an understanding of a variety of technology
• Ability to work with others and take direction
• Legible handwriting and proficient typing skills

Salary: $27.61 - $34.97 per hour

Closing Date: October 23, 2026

A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).