Accommodated Exam Service Assistant

About the Role

Mount Royal University is committed to access, equity, and inclusion. Students who identify as belonging to one of the protected categories as defined by the Alberta Human Rights Act (AHR Act) are entitled to receive reasonable accommodations up to the point of undue hardship. Access and Inclusion Services assists the University in creating an accessible learning environment that encourages full participation in the learning environment for students who are eligible for accommodations under the provincial human rights legislation. Reasonable accommodations are tailored to the individual, flexible, and determined by considering the barriers within the unique environment of a post-secondary institution. We encourage student development and educate Mount Royal University about becoming a more accessible, equitable, and inclusive learning environment.

Working in the Access and Inclusion Services department, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. The Accommodated Exam Service Assistant provides support to students who experience disability related barriers in the post-secondary learning environment. The Accommodated Exam Service Assistant must be familiar with the post-secondary learning context, be comfortable working with a diverse group of students with varying needs, and possess the ability to develop positive working relationships with numerous community members. The Accommodated Exam Service Assistant must possess strong interpersonal, communication, time management, reading, and writing skills and be willing to work on an on-call basis, which may require working a short shift within the day. Students who experience disability related barriers have access to a wide range of assistive technology, so the Accommodated Exam Service Assistant must be familiar with assistive technology.

Responsibilities

Accommodated Exam Support (75%)

Assist the Accommodated Exam Centre in facilitating an extremely high volume of exams/assessments while communicating effectively and supporting the Accommodated Exam Team and other community members. Work closely with the Accommodated Exam Facilitator to complete the packaging and accurate delivery of exams to students as well as other members of the Exam Team to facilitate accuracy of the Accommodated Exam Service and to ensure exam integrity. Invigilate exams in the Accommodated Exam Centre and its satellite locations and deal confidentially with community members.

• Maintain the processes and procedures of the Accommodated Exam Centre.
• Greet and direct students in the Exam Centre.
• Ensure students have stored their belongings and enter the exam space with permitted materials.
• Seat students in accordance with their accommodations.
• Familiar with assistive technology software and devices to be able to assist stakeholders in the Exam Centre or its satellite locations.
• Confirm accurate information provided on the exam cover page with students.
• Collect, secure, and store completed exams (including printing materials from student exam stations).
• Ongoing invigilation throughout the Exam Centre or its satellite locations (including invigilation via AIS’ monitoring software).
• Report and follow through with the process for incidences of cheating in the Exam Centre or its satellite locations.
• Communicate with instructors when students have questions or concerns about their exam/assessment.
• Maintain physical and digital exam/assessment spaces in between seatings (i.e. ensuring clocks are accurate, desk spaces are clean, computers are cleared).
• Assist in the facilitation of the exam/assessment pick up process.

Assist the facilitation of exams (10%)

• Package exams/assessments.
• Highlight required information on exam/assessment cover pages.
•  Confirm accuracy of information listed on the exam/assessment cover page.
• Maintain key processes established by the Accommodated Exam Facilitator.
• Assist in the organization and securing of exams/assessments.
• Communicate any issues or concerns timely and efficiently to the Accommodated Exam Facilitator.

Administrative Support (10%)

• Maintain the reputation of Access and Inclusion Services as a professional, friendly, and helpful service area.
• Maintain up-to-date knowledge of Access and Inclusion Services processes and procedures.
• Ensure familiarity with Mount Royal University services and departments to appropriately direct stakeholders.
• Triage and direct stakeholders appropriately when navigating questions or concerns on the phone or in the Exam Centre.
• Knowledge of accommodations used by students with disabilities.

Other Duties as assigned (5%)

Qualifications

• Two-Year Diploma from a University or Equivalent.
• Knowledge of issues faced by students experiencing disability related barriers.
• Knowledge of general office procedures, word processing, spreadsheets, databases.
• Knowledge of various assistive technologies, or willingness to learn.
• Knowledge and understanding of Alberta Human Rights legislation and the duty to accommodate.
• Familiarity with Mount Royal University’s Accommodation and Universal Access policies.
• Understand the concerns community members may have and develop positive relationships.
• Must be willing and able to communicate effectively within a team
• Demonstrate empathy, compassion and respect when interacting with community members
• Understand and comply with confidentiality requirements under POPA legislation
• Be willing and able to take initiative, accept and act on feedback from colleagues, resolve situations quickly, maintain confidentiality, and seek support when needed
• Excellent and effective organizational skills
• Detail-oriented, able to multitask accurately and efficiently.
• Reliable and punctual.

Salary: $25.55 - $32.32 per hour 

Closing Date: September 14, 2026

A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).