Administrative Assistant

Highlights of the job

We are hiring a full-time, permanent Administrative Assistant position working out of EPCOR South Service Centre, located in Edmonton, Alberta. 

This opportunity is open to both external and internal applicants. Current EPCOR Employees please ensure that you are using your “@epcor.com” email address.

Reporting to the Senior Director of Customer Operations, the Administrative Assistant provides comprehensive administrative and operational support to the Senior Director, the Customer Operations team, and EPCOR's South Service Centre (SSC). This role is also responsible for coordinating facility-related activities, managing vendor relationships, and serving as a key resource for resolving internal processes and service center issues.

What you’d be responsible for

• Providing day-to-day assistance to the Senior Director, Customer Operations, anticipating needs and requirements without direct input.
• Effectively managing the calendar of the Senior Director, Customer Operations.
• Providing administrative support to the Customer Connections, Meter Operations and Meter Data & Billing teams, as required.
• Supporting Customer Operations in developing presentations and reports for various audiences.
• Ensuring action items are completed on monthly operational reports and yearly business plans.
• Coordinating service providers and security (e.g., contractors, couriers, janitorial services, etc.) at the South Service Centre and resolving any issues.
• Providing business operations support including completing purchase orders, reconciling corporate visa card purchases, fleet usage records, and inventory management activities.
• Managing SharePoint sites for Customer Operations, Customer Connections, Meter Operations and Meter Data & Billing teams.
• Coordinating and executing all aspects of internal events, including catering, audiovisual requirements and budget adherence.
• Managing the office supply inventory in a cost effective “just in time” manner.
• Completing service requests and facility requests for employee changes at the South Service Centre.
• Working collaboratively with other EPCOR Administrative Assistants to support and provide coverage, as requested.

What’s required to be successful

• 5+ years of related office experience.
• Administrative Professional Certificate or Business Administration Diploma would be an asset.
• Excellent working knowledge of Microsoft Office.
• Advanced skills and knowledge in SharePoint design.
• Basic knowledge of Electricity Operations distribution system and internal EPCOR processes considered an asset.
• Proficient in developing systems to organize workflows, assure quality and provide timely services.
• Proven ability to prioritize while managing competing priorities and meeting deadlines.

As the successful Administrative Assistant, you are highly organized, exhibit great communication skills, have an independent working style, seek ways to improve processes, and can resolve issues. You have a great deal of autonomy and take initiative, are proactive in anticipating the needs of the team, execute problem-solving skills and ensure a large volume of tasks are prioritized and executed. Your focus is on delivering excellent service to the Senior Director, the Customer Operations team, and others as required.

Other important facts about this job

Jurisdiction: CSU52

Class: A3

Wage: Starting at $35.14 per hour. Final Wage and Step will be determined at the time of selection and is subject to change based on the ratification of the new Collective Agreement.

Hours of work: 80 hours biweekly

Application deadline: October 09, 2026

Learn more about Working at EPCOR!

Follow us on LinkedIn, Twitter, Glassdoor or Facebook!

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
• Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.