Administrative Support 3 & 4 Talent Pool (Red Deer)

Job Information
Job Title: Administrative Support 3 & 4 Talent Pool – Red Deer
Job Requisition ID: 87219
Ministry: Various
Location: Red Deer
Full or Part-Time: Full-time/Part-time
Hours of Work: 36.25 hours per week
Position Type: Permanent/Temporary/Wage
Scope: Open Competition 
Closing Date: This competition will open and close as needed based on the volume of applicants and hiring demands 
Classification: Subsidiary 001 - Administrative Support 3 or Administrative Support 4
Salary:

• Administrative Support 3 - $1,742.83 to $2,205.23 bi-weekly ($24.04 - $30.42/hour or $45,487.86 - $57,556.50/year)
• Administrative Support 4 - $1,918.46 to $2,427.46 bi-weekly ($26.46 - $33.48/hour or $50,071.81 - $63,356.71/year)
  

Role Responsibilities

When you apply to the Red Deer Administrative Talent Pool, you are applying for consideration across multiple current and future administrative support positions simultaneously. Whether you are an emerging administrative professional or an experienced administrator seeking a new opportunity to demonstrate your expertise, we invite you to join our team.
If you are committed to public service, value collaboration, share our organizational values, and are eager to learn and grow, the Administrative Talent Pool offers an excellent entry point into a career with the Government of Alberta (GOA). We are seeking individuals who can work both independently and as part of a team, performing a variety of duties while adhering to established policies, procedures, and processes. Proficiency in the Microsoft Office Suite is essential to ensuring the efficient completion of day‑to‑day administrative responsibilities.
Strong attention to detail and accuracy will support your ability to prepare correspondence and a wide range of documents. Exceptional relationship‑building skills will enable you to provide effective customer service to internal and external stakeholders. Your drive for excellence and results will make you a valuable contributor in any administrative environment. Additionally, strong communication skills, whether interacting in person, by phone, virtually, or through written formats such as email and letters, will enhance your effectiveness in these roles. Organizational and prioritization abilities are key to meeting deadlines and producing high‑quality work.
Administrative support positions within the GOA support a broad range of operational areas. Responsibilities may focus on a specific function or span multiple administrative support categories across the following areas:

1. Program Support

Program support roles serve as a first point of contact for the public, responding to inquiries by phone, email, or in person, and providing information on program requirements, processes, and eligibility in accordance with established policies and procedures.
Examples:

• Contract and Grant Administrator
• AISH Application Assessor
• Licensing Assistant
• Children’s Services Administrative Support
• Employment, Training and Financial Administrative Support

2. Office and Administrative Support

Provide a wide variety of administrative support services which may include drafting and formatting correspondence, managing records, completing data entry, maintaining calendars, and coordinating office supplies.
Examples:

• Office Administrator
• Receptionist
• Records Technician/Coordinator
• Data Entry Clerk

3. Financial Support

Provide financial and administrative support by processing and reviewing financial documents related to expenditures, reconciliations, petty cash, and other routine financial transactions, ensuring accuracy, completeness, and compliance with established procedures.
Examples:

• Accounts Payable/Accounts Receivable Administrator
• Revenue Administrator
• Financial Assistant
• Payments Clerk
• Contract/Grant Administrator

4. Call Centre Support

Provide information and handle public inquiries regarding major government announcements, public consultation initiatives or major incidents such as a natural disaster or pandemic.
Example:

• Information Officer

5. Legal Support

Ensure completion and compliance within applicable legislation, regulations and policies, and provides a range of support to Crown Prosecutors, the Court of King's Bench, or the Criminal Justice and Corrections systems and staff.
Examples:

• Litigation Assistant
• Disclosure Clerk
• Case Aide
• Appeals Assistant

6. Human Resource Support

Support human resources operations through scheduling coordination, preparation and distribution of materials, accurate data entry, and assistance with tracking, reporting, and administrative processes.
Examples:

• Classification Assistant
• HR Portfolio Administrative Assistant

7. Social Services Support

Provide administrative support to front‑line social service programs serving seniors, children and youth, and vulnerable populations. Responsibilities include responding to inquiries from the public and stakeholders, directing them to appropriate government offices and resources, and managing forms and records containing highly sensitive information.
Examples:

• Children’s Services Administrative Support
• AISH Application Assessor
  

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements

• Administrative Support 3 - High School diploma plus a minimum of one year of related administrative experience.
• Administrative Support 4 - High School diploma plus a minimum of two years of related administrative experience.

Equivalencies will be considered based on 1 year of experience for 1 year of education or 1 year of education for 1 year of experience.
Assets:

• Proficiency with Microsoft Office applications (Word, Outlook, Excel, PowerPoint)
• Experience using software applications and common enterprise systems such as 1GX, SharePoint, Adobe Acrobat, Justice Online Information Network (JOIN), Offender Records and Correctional Administration (ORCA), Inactive Records Information System (IRIS), Action Request Tracking System (ARTS), Records Scheduling System (RSS), Motor Vehicle Electronic System, QuickBooks etc
• Demonstrated organizational, time‑management, and prioritization abilities supported by excellent written and verbal communication skills
• Ability to follow established policies, procedures, and standardized administrative processes
• Experience delivering customer service in public‑facing or internal support roles, including working in high‑volume or deadline-driven environments
• Ability to build effective working relationships while providing support to senior leaders, managers, boards, and professional staff
• Experience preparing and managing accurate correspondence and documents, as well as coordinating meetings, agendas, and minutes
• Experience handling confidential or sensitive information, including document control and records management practices
• Experience providing administrative support within government, public sector, or large organizations

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

• This competition will be used to create a list of qualified candidates to fill upcoming administrative support opportunities across the Government of Alberta
• Once online applications have been submitted, candidates are screened based on the Minimum Recruitment Standards (MRS) for Administrative Support 3 and Administrative Support 4 positions
• Interviews will be based on operational requirements and candidate location availability
• Candidates who are successful in the assessment process will be placed in the Administrative Talent Pool and considered pre-qualified for a period of up to 12 months
• Pre-qualified candidates may be referred to hiring managers to fill Administrative Support 3 and 4 vacancies as opportunities arise
• Please note that being assessed as qualified and added to the Administrative Talent Pool does not guarantee an offer of employment. Candidates may be contacted based on hiring needs, location availability, and role specific requirements
• Successful candidates may be required to undergo security screening. Some positions require a Level 2 Enhanced Security screening (including an enhanced criminal record check to be completed along with a credit check) as part of pre-employment checks
• Any costs associated with obtaining required documents/security checks or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/security checks from the province they currently reside in

For wage opportunities:

• As a Wage employee, you receive 11.6% in addition to regular wage earnings in lieu of paid holidays and vacation leave:
  • 5.6 percent of regular wage earnings instead of paid holidays
  • 6 percent of regular wage earnings instead of annual vacation pay 

The links below provide information on what we have to offer.

• Working for the Alberta Public Service
• Public Service Pension Plan (PSPP) 
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance
• Leadership and mentorship programs
  

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply online. Please see Job Application Resources for more information. Current employees should access their Career tile in 1GX to submit their application, in order to be recognized as an internal applicant.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information. It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Application Requirements
As part of the application process, you are required to:

• Upload your resume
• Upload your cover letter
• Answer pre-screening questions

Resume
A resume is required at the time of your application. To accurately reflect your related experience/education, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
Cover Letter
A cover letter is required at the time of your application. Please ensure your cover letter outlines how your experience aligns to the role and qualifications in the job posting. Provide information in your cover letter that is not included in your resume (e.g. availability to begin employment, location preferences, employment history gaps, etc.). Your cover letter should include examples of how you have demonstrated the required competencies and descriptions of key accomplishments you are most proud of.

Document Submission
When uploading your documents, please upload them individually, name them appropriately, and upload them as a PDF or Word document. Failure to provide the required information will result in your immediate disqualification from the competition.
Your cover letter and resume may be used as a screening tool to assess your written communication skills. An additional written assignment may also be used as part of the screening process.
Please note: communication from us regarding this competition will be done via email. Please provide an email address and ensure you are checking your email (including junk mail) regularly for messages citing job requisition # 87219.
Resources for Applicants:

• https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
• https://www.alberta.ca/alberta-public-service-hiring-process.aspx
• https://alis.alberta.ca/look-for-work

Due to the large volume of applicants, we are unable to confirm that our office has received your application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.
If you require any further information on this job posting and/or require a disability related accommodation during the recruitment process, please email psc.tpr@gov.ab.ca quoting "Administrative Talent Pool - JR 87219" in the email subject line. We will contact you to assist you in completing your online application.