Advisor, Communications

Highlights of the job

EPCOR’s award-winning Communications & Public Engagement (CPE) team is looking for an experienced communicator to join us as a full-time temporary Advisor, Communications for up to 11 months, based in Edmonton, AB.

Communication plays an important role in building trust, engaging employees and helping customers understand what matters most. As an Advisor, you’ll help shape how information is shared and understood, bringing strategic thinking and hands-on execution to a variety of communication initiatives and channels.

You’ll balance day-to-day execution with strategic planning to deliver clear, timely and meaningful communications to the right audiences at the right time. In alignment with the CPE team’s goals, you’ll help inform and engage employees across the organization while educating customers about the utility market, EPCOR’s services and the topics that matter to them.

As EPCOR continues to strengthen our brand and pursue new opportunities, you’ll play an important role in helping us communicate clearly, build understanding and create meaningful connections with our employees and customers.

We welcome applications from internal and external candidates. EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.

Where we work: This position is eligible for our hybrid work program, offering the flexibility to work remotely while requiring a minimum of two days per week onsite. Initial onboarding will be completed onsite.

What you’d be responsible for

• Developing and executing strategic communication plans, primarily in support of Customer Care and Billing, that deliver timely, accurate and engaging information to employees and customers.
• Managing the day-to-day delivery of communication projects, identifying opportunities, recommending solutions, and ensuring activities support business and communication objectives.
• Creating compelling content and communication materials, including intranet articles, emails, videos, digital displays, presentations, graphics, key messages, and stakeholder engagement resources.
• Maintaining and enhancing communication channels and tools, including the intranet, email, and digital displays, while supporting governance, documentation, training, and continuous improvement activities.
• Collaborating with teams across the organization to deliver integrated, consistent, and effective communications that support shared goals.
• Supporting and executing key initiatives, events, campaigns, and special projects that help inform and engage employees and stakeholders.
• Monitoring and managing shared communication channels, responding to inquiries and escalating issues as appropriate.
• Leading reporting and analytics to measure the effectiveness of communication activities and inform future strategies and recommendations.
• Participating in a rotating on-call schedule as an after-hours media spokesperson.
• Demonstrating a high-performance, accountable, innovative, and client-focused approach while contributing to a safe and collaborative work environment.

What’s required to be successful

• A Diploma in Communications, Marketing, Public Relations or a related field is required
• A Degree in Communications, Marketing, Public Relations or a related field is considered an asset
• 4+ years of experience in Communications, Marketing, Public Relations or a related field is required
• Experience related to utilities, electricity or the energy sector
• Knowledge and use of current digital channels and engagement platforms
• Ability to apply effective communications/public relations and customer experience fundamentals to every project
• Strong research, writing and editing skills
• Understanding of digital/web concepts, techniques and trends
• Experience using Microsoft Office and Microsoft SharePoint

As the successful candidate, you bring a strong foundation in communications, public relations, and customer experience, applying these principles to deliver effective and audience-focused solutions. You are a skilled writer who can translate complex information into clear, engaging content for a variety of audiences. With strong planning and organizational abilities, you can manage multiple priorities, adapt to changing needs, and deliver high-quality work in a fast-paced environment. You are a team player. You build positive relationships and partner effectively with employees and stakeholders at all levels of the organization. Curious, proactive, and solutions-focused, you are willing to learn and grow and are committed to finding innovative ways to inform, engage, and connect people.

Other important facts about this job

Jurisdiction: CSU52

Class: T2

Hours of work: 80 hours biweekly

Wage: Starting at $49.93 per hour 

• Final Wage and Step will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement.

To ensure your application is recognized as internal, please apply using your EPCOR email address.

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance is required on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
• Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
• If you are required to provide your own personal reliable vehicle: Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.
• Use of AI: Our recruitment process may use technology assisted tools, including artificial intelligence, to support application screening and certain assessment steps. All recruitment activities, including hiring decisions, are led by our hiring managers and talent acquisition team.