Case Administrator

Job Information
Job Title: Case Administrator 
Job Requisition ID: 86984
Ministry: Justice
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Temporary – 12 months
Scope: Open Competition
Closing Date: September 9, 2026
Classification: Administrative Support 5
Salary: $2,192.15 to $2,773.77 bi-weekly ($57,215 - $72,395/ year) 

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

SafeRoads Alberta simplifies the process for Albertans challenging Immediate Roadside Sanctions (IRS) under the Traffic Safety Act, promoting fairness and efficiency in public safety. By addressing impaired driving outside the criminal courts, SafeRoads focuses on fast-tracking justice, reducing strain on resources, and improving road safety.

Role Responsibilities

Seeking a pivotal role in the legal process? Step into the spotlight as a Case Administrator, where your organizational mastery keeps justice running smoothly.

In this position you will need to critically assess situations and determine when to seek the Case Coordinators direction when a situation occurs that falls outside of a standing operating procedure. You will be the first point of contact in issue identification and will need to take a systematic approach to understand implications. If an error in judgment occurs and the situation is not addressed, it can breach court orders, procedural fairness principles, and legislation.

Job responsibilities include but not limited to are:

• Client File Management & Data Accuracy: maintain and update client records in the Motor Vehicle System (MOVES) with high accuracy to support law enforcement, registry agents, and government agencies. 
• Ensure compliance with POPA regulations and procedural fairness.
• Guidance & support to branch members: assist in interpreting driver records and case files, ensuring accurate processing of time-sensitive and legislated documents.
• Provide IT and process guidance to clients regarding applications, document uploads, and payments.
• Scheduling & correspondence for reviews: Coordinate Immediate Roadside Sanctions (IRS) reviews, respond to high-volume public inquiries, and provide detailed explanations of the program.
• Prepare review-related correspondence and legal documents for adjudicators.
• Records Management & Disclosure Handling: secure and process disclosure documents for IRS reviews, liaise with law enforcement agencies, and ensure clients receive the required information.
• Track and analyze witness statements for quality assurance.
• Vehicle Seizure Program Support: process applications for vehicle seizure or immobilization release, compile case details for adjudicators, and ensure accurate closure of case files.
• Judicial & Administrative Review Support: prepare court packages for judicial reviews, provide certified records to legal teams, and assist in resolving complex or outlier cases. Process application fee refunds under special circumstances.
• General Administrative Support: contribute to Safe Roads Alberta's operational goals by performing additional duties as required.

The Job Description is provided for Further details on this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

As a successful candidate you will posses:

• Agility: You readily adapt to changing communication and information needs and priorities in the Section/Branch/Ministry. 
• Systems Thinking: You consider the interrelationships among various aspects of an approach including how they relate to other programs or areas.
• Creative Problem Solving: You assess options and implications in new ways to achieve outcomes and solution.
• Develop Self and Others: You are committed to lifelong learning and desire to invest in the long-term capability of yourself and others.

Qualifications

Required:

• High School Diploma and three years of related administrative experience in a judicial office environment and demonstrated knowledge of M365, Microsoft Teams, and the Outlook suite of applications is required.

Assets & Preferences:

• Related education; legal administration, public administration, Business Administration, etc. would be asset.
• Experience preparing and managing legal documents is an asset.
• Previous experience in a contact centre or high-volume customer service environment is preferred.
• Working knowledge of administrative adjudication roles and functions, related legislation including the Traffic Safety Act and its regulations, the Provincial Administrative
• Penalties Act and its regulations, the Protection of Privacy Act, and the Criminal Code (Canada).
• Working knowledge of auditing and investigation practices.

Equivalency - Directly related education or experience considered on the basis of:

• 1 years of education for 1 year of experience; or
• 1 year of experience for 1 year education
   

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Additional Position Details:

• Term of Employment: Temporary, Full-time position.
• Hours of Work: 36.25 hours per week, Monday to Friday (8:15 am - 4:30 pm).
• Location: Twin Atria Building, 4999 98 Ave, Edmonton.
• Final candidates will be required to undergo a security screening.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service 
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information 
• Professional learning and development
• Research Alberta Public Service Careers tool 
• Positive workplace culture and work-life balance.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please see Job Application Resources for information. 
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Tomasz Gruszka at tomasz.gruszka@gov.ab.ca.