Clinic Operations Coordinator, Dental and Animal Clinical Services

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.

To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

Reporting to the Associate Dean, Dental and Animal Clinical Services, the Clinic Operations Coordinator provides operational and administrative support for NAIT's on-campus dental clinic which is an accredited facility necessary to program delivery. This role coordinates daily clinical activities in conjunction with academic programming, supports patient bookings and records, ensures compliance with institutional policies and external regulatory requirements.

This position involves higher complexity and may include supervisory duties. Complexity arises from coordinating larger groups and addressing problems that require creative solutions.

People in this role act as a key link between their department and other internal and external work units, planning and aligning activities involving numerous people or components to achieve defined outcomes. They integrate information from multiple sources, provide clarification and guidance on processes, policies, and procedures, and monitor the progress of related activities.

People in this role serve as a central source of information and may act as spokespersons for coordinated initiatives. Responsibilities are carried out primarily through influence and, at times, formal authority. Alongside coordination duties, the role includes administrative and communication functions and is typically part of the department’s leadership team.

Key Responsibilities

Clinic Operations

• Coordinate daily clinic activities to ensure smooth operations and compliance with NAIT policies, health/safety, and dental regulations.

• Liaise with internal departments to support operational needs.

• Assist with patient booking systems, clinic records, and data management.

• Monitor patient flow and assist with maintaining required clientele for academic program delivery, with assistance from the Associate Dean.

• Prepare purchase orders, verify invoices, track consumables; reconcile routine operational expenses and escalate variances for review/approval by the Associate Dean.

Leadership

• Coordinate daily work assignments and schedules for Ed Tech/IA teams to ensure clinic and academic operations.

• Provide leadership, coaching and mentoring.

• Develop and implement team management strategies and process improvement. 

Administration and Client Outreach

• Maintain clinic compliance documentation (accreditation, safety, privacy) and assist with clinic rentals and logistics.

• Serve as a first point of contact for routine client inquiries; triage and document concerns; coordinate resolutions with program and/or school leadership while maintaining confidentiality and professionalism.

Skills & Abilities

• Knowledge of dental specific content and subject matter.

• Understanding of dental clinic workflows, accreditation requirements, and infection control protocols.

• Familiarity with clinic booking and record systems.

• Strong organizational and time management skills.

• Strong oral and written communication.

• Proficiency with administrative systems and Microsoft Office.

• Knowledge of applicable software used within the department.

• Knowledge of relevant department, NAIT, and external policies, guidelines, and procedures.

• Knowledge of applicable legislation.

• Knowledge of supervisory methods and techniques.

• Good understanding of general accounting processes.

• Good understanding of facilitation methods and techniques.

• Understanding of general office administration procedures.

• Ability to initiate, develop, and maintain professional relationships.

• Ability to communicate clearly and effectively, both verbally and in writing.

• Ability to manage and allocate resources efficiently.

Qualifications

• Diploma in a related dental health profession.

• 5 years of administrative/operational support experience in a clinic or educational setting.

• Experience in clinical accreditation, educational programming, and/or large-scale dental operations is an asset.

• Cross-functional dental experience through multiple disciplines, areas, or programs of study

• Knowledge of the Privacy and OHS legislation and requirements is an asset.

• Equivalencies to be considered.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Classification – Coordinator II

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration: Refer to salary range noted on this posting, plus a comprehensive benefits package.

The compensation range for this job posting is : $74,019.38 - $99,540.46

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at careers@nait.ca.

Please submit a resume and cover letter to be considered for this opportunity.