Customer Service Representative

At Clark Builders, we’re more than a construction company — we’re purpose driven partners committed to building stronger communities. Serving institutional, commercial, and industrial clients across Western and Northern Canada since 1974, we bring a relationship-based approach, deep expertise, and a commitment to safety, innovation, and sustainability to everything we do. As part of the Turner Construction family, we offer the personalized culture of a local team with the strength of a global leader. Learn more about our Purpose and what drives us by visiting our Who We Are page. 

NorthStar Equipment Rentals is hiring a Customer Service Representative in Edmonton. This person will be responsible for enhancing the customer experience by establishing new rental and sales accounts and providing exceptional customer service to call-in and walk-in customers.

Reporting to: Manager, Operations

Essential Duties and Responsibilities

• Process rental quotations, reservations, contracts, and invoices in compliance with company policies
• Assist Operations Manager with service administrative tasks
• Coordinate and track daily equipment pick-ups and returns
• Work in a fast paced sales environment, providing helpful, quality service and sales
• Service writing; providing equipment maintenance and shop service records
• Assist with deliveries and preparing equipment for rental
• Identify customer needs and react appropriately while understanding market conditions and local competitors
• Suggest equipment and supplies to meet customer needs
• Answering customer inquiries urgently and efficiently
• Picking orders
• Putting away equipment and tools
• Continuous inventory checks
• General house keeping
• General warehouse duties
• Represent Northstar Equipment Rentals in a professional manner
• Participate in the on-call rotation
• Other duties and responsibilities as required

Skills and Knowledge

• Ability to work in a fast paced environment with a variety of tasks in an effective, organized manner
• Demonstrate sales professionalism and interpersonal skills
• Proven ability to work effectively within a team environment
• Knowledge of construction equipment considered an asset
• Excellent written and verbal communication skills
• Display a high level of ownership, accountability and initiative
• Microsoft Office skills with experience using MS Excel, Word, Outlook and Access

Qualifications

• Customer service experience in the rental business an asset

• Ability to lift 50+ pounds
• Experience operating a forklift and other equipment an asset; training will be provided
• Valid class 5 Alberta driver license with clean abstract
• Live our CORE Values: Have a Can-Do Attitude, Respect Others, succeed as a Team, Lead with Courage and Deliver Results

Ready to build your career with us? Apply now and join a team that’s making a real impact. 

Recruitment Fraud Alert 

Clark Builders Group of Companies (CBGOC) is aware of fraudulent job offers and interview requests falsely made in our name, targeting international job seekers. These scams aim to collect money or personal information and are not authorized by CBGOC. We never send unsolicited job offers, request payment at any stage of hiring, or ask for personal information before a formal offer is accepted. We urge all applicants to verify the legitimacy of any recruitment communication and report suspicious activity to the appropriate authorities.