Cyber Range Operations and Engagement Coordinator

Technology is embedded in SAIT’s identity. At the

School for Advanced Digital Technology (SADT), we’re preparing students to meet the demand for innovative tech professionals. Join a group of experts focused on future-forward thinking and take your place in the tech revolution. 
The Opportunity   Job classification: P2043 - Project Coordinator Salary range: $82,000.00 - $85,000.00 Placement within the range is typically based upon a review of skills, experience, and internal equity.  Hours per week: 37.5 Deadline to apply:  Friday, Nov 19th at 4PM  

The Cyber Range Operations and Engagement Coordinator is responsible for coordinating the day-to-day operations, support, and continuous improvement of SAIT's Cyber Range. Working closely with faculty, Information Technology Services, industry partners, students, and other stakeholders, the Coordinator ensures that technology, facilities, scenarios, equipment, and resources are effectively aligned to support operational readiness, positive participant experiences, and high-quality experiential learning activities. This role oversees scheduling, participant access, operational support, performance monitoring, documentation, reporting, and issue resolution while contributing to the ongoing evolution of Cyber Range capabilities, services, and processes.

The Coordinator also supports the planning and delivery of experiential learning activities, industry engagement initiatives, and special projects. This includes supporting scenario development, faculty integration of Cyber Range activities into curriculum, supervision of student workers, contractors, and work-integrated learning participants, and assistance with community outreach, recruitment, and stakeholder engagement efforts.

How you'll contribute

Cyber Range Operations and Support

• Coordinate Cyber Range operational readiness, scenario availability, and stakeholder requirements, working with ITS and service providers to support platform maintenance and enhancement activities.
• Monitor Cyber Range scenario readiness, participant experience, and operational performance, escalating technical platform issues through established ITS support channels.
• Provide input into equipment and technology requirements and coordinate academic and ITS stakeholders in procurement and refresh planning activities.
• Develop and maintain operational procedures, scenario guides, participant instructions, booking documentation, and operational records supporting Cyber Range activities.
• Troubleshoot operational and user-support issues related to Cyber Range activities and scenarios, escalating platform, infrastructure, and application issues to ITS and vendors as required.
• Collaborate with Information Technology Services (ITS) to coordinate technical support, maintenance activities, and issue resolution.
• Coordinate the setup, delivery, and participant experience for Cyber Range scenarios.
• Coordinate participant account onboarding, enrollment, activity-specific access requests, and deletion using established Cyber Range and ITS processes.
• Provide recommendations and evaluations for technologies that enhance the Cyber Range experience and support learning outcomes.
• Coordinate bookings, scheduling, and resource allocation for Cyber Range activities and events.
• Collaborate with faculty and stakeholders to identify and select appropriate scenarios based on desired learning outcomes.
• Maintain booking processes, schedules, usage records, and operational tracking for Cyber Range activities.
• Provide introductory CITEF training and support for faculty and facilitators.
• Coordinate the collection, analysis, and reporting of Cyber Range key performance indicators (KPIs), including usage trends, participant feedback, faculty feedback, operational readiness, and scenario effectiveness, to inform decision-making and continuous improvement initiatives.

Coordinator Scenario Development

• Coordinate the planning, development, support, and ongoing enhancement of Cyber Range scenarios and experiential learning activities.
• Collaborate with faculty, industry partners, and internal stakeholders to identify emerging learning needs and opportunities for new Cyber Range experiences.
• Support faculty in integrating Cyber Range experiences into curriculum, assessments, and learner engagement activities.
• Research emerging technologies, industry trends, and best practices to inform future learning experiences and scenario development.
• Collect and analyze stakeholder feedback to support the ongoing improvement of Cyber Range scenarios, learning activities, and participant experiences.

Facility and Program Support

• Submit support tickets and track the resolution of facility management and ITS related issues in SAIT downtown classroom and administrative space and the Cyber Range.
• Provide basic support to students and faculty using SAIT downtown.
• Represent SAIT and SADT to Barclay Centre landlord as needed. 

WIL, Student Worker, and Contractor Supervision

• Provide day-to-day supervision and coaching for WIL, Student Worker and Contractors assigned to the Cyber Range.
• Assign, prioritize, and monitor work to ensure project objectives, quality standards, and timelines are achieved.
• Coach students on professional workplace practices including communication, collaboration, documentation, project planning, and stakeholder engagement.
• Provide ongoing feedback.
• Facilitate student participation in Cyber Range operations, scenario development, research activities, outreach initiatives, and special projects.
• Collaborate with Academic Chairs, instructors, and Career Advancement Services to support meaningful experiential learning opportunities. 

Industry and Community Engagement

• Assist with recruitment initiatives, open houses, student engagement events, and community outreach activities.
• Represent the Cyber Range during stakeholder visits and external engagements.
• Promote awareness of the Cyber Range for support, partnership, and development opportunities.
• Represent the SADT and SAIT during stakeholder visits and external engagements.
• Welcome guests.
 

What you bring

Education

• Post-secondary education in Cybersecurity, including a diploma, degree, or post-graduate credential.

Experience

• 3–5 years of experience in stakeholder or relationship management, customer service, client engagement, program coordination, or a related environment.

• 1–2 years of experience with the Cyber Integration, Test and Evaluation Framework (CITEF) platform.

• Experience providing mentorship, coaching, supervision, or day-to-day leadership to students, employees, contractors, or project team members is considered an asset.

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.   Together, we build bold futures    At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:    - Generous time off to pursue other passions and support your wellbeing  - SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported  - Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate  - Access to a Health Spending or Taxable Spending Account   - Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses   - Defined Benefit pension through LAPP to help you retire with confidence  - Excellent dining options on campus  - Free access to our fitness facilities and group fitness classes    And the perks keep on coming!  
About SAIT 
At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.  
Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here. 
We’re committed to community and belonging  
Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.