Digital Access & Support Specialist

The Opportunity

Keyano's Student Services Department is on the lookout for a full-time Digital Access & Support Specialist to join their team! Reporting to the Director, Student Services, the Digital Access & Support Specialist will provide both adaptive technology services and digital literacy support to students and members of the Keyano College community.
Note: this is not a remote or hybrid work opportunity, you will be required to work on campus and relocate to Fort McMurray, AB.

About Us

Keyano College is a comprehensive post-secondary educational institution located in Fort McMurray, nested in the Regional Municipality of Wood Buffalo on traditional Treaty 8 territory. We are a strategic community partner that meets both the training and talent upgrading needs of industry, as well as the personal enrichment and cultural needs of the Wood Buffalo community. We take pride in offering a safe work and study environment that embraces Equity, Diversity, Inclusion and Belonging. Our students and customers come from all walks of life and so do we. That is why we are committed to hiring great people from a variety of backgrounds because it makes our employee community stronger.

Duties & Responsibilities

This position supports Keyano’s students by providing both adaptive technology services and digital literacy support. This is an interdepartmental position will work both in Accessibility Services and the Library. 50% of the role is dedicated to guiding students with accessibility needs in selecting and using assistive technologies and completing Schedule IV Disability Grant applications. The other 50% involves working on the Digital Support Desk in the Library to support the college community by through technology and digital literacy instruction, troubleshooting, and public service support.
• Assess students’ computer literacy and match adaptive technology to their learning needs, monitoring and reassessing as needed
• Deliver and curate training modules on assistive technology software and devices
• Troubleshoot student adaptive technology issues
• Coordinate and maintain adaptive technology equipment and software
• Convert materials into alternate formats (e.g., audio, large print, Braille, trades’ ILMs)
• Guide students through assistive technology funding (Schedule IV) applications, liaising with internal services and external agencies
• Provide in-person and virtual (where possible) support to Keyano College students via the Library’s Digital Support Desk for digital literacy, college-required software and online learning tools (e.g., Moodle, Microsoft 365, MFA, databases, etc.)
• Troubleshoot common technical issues students are experiencing and coordinate with ITS as needed
• Maintain and coordinate the Library’s loanable technology collection and computer lab
• Deliver or assist with instructional sessions, workshops, and orientations on technology use (in coordination with the Library or Accessibility Services’ teams)
• Work scheduled shifts on the Library’s Information Desk, as required, to provide reference and circulation services to all library users.

Qualifications

Required Qualification:
• A Library Technician diploma or a two-year college diploma in a relevant field (e.g., Computer Technology)
• Minimum of 6 months experience
• Experience working with diverse learners
• Strong digital literacy and technology skills
• Excellent interpersonal and communication skills
• One year of experience in adult learning environments, with assistive or digital tech support experience is preferred
Preferred Qualifications:
• Experience working in an academic library and/or accessibility services
• Knowledge of Keyano College resources, services, and student demographic
Please note that if your education was received internationally, upon hire we will require you to provide an international education assessment completed through WES, IQAS or one of the other IRCC approved designated organization.

Compensation and Benefits

• Compensation is $62,134.078 (CUPE IS5) with the following health and benefit package.
• Employer paid comprehensive health and dental benefits, including a health spending account.
• Generous defined benefit pension plan though LAPP starting on day 1 of employment.
• This position qualifies for additional payment of the Northern Living Allowance of $1,040.00 per month.
• Generous vacation entitlement and the bonus of paid holidays between Christmas and New Years
• Life insurance is 2.5 times your annual salary
• Paid sick days
We offer various perks and discounts to our employees:
• Employee Service and Academic Achievement recognition
• Greatly discounted employee membership to the Syncrude Sports and Wellness Centre (our well-known gym and recreational facility).
• Tuition waiver for all employees and dependents to take courses at Keyano College to support your thirst for learning.
• Employee Discounts for the Keyano Theatre and the Keynotes Bookstore.

Additional Information

At Keyano College, we are committed to fostering an equitable, caring and resilient environment where everyone feels valued and connected to the common goal and the college community. We welcome applications from all qualified individuals and encourage candidates who will contribute to the diversity of the College to apply.
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue through the selection process will be contacted.