E-Commerce Coordinator

About Calgary Co-op

Calgary Co-op is one of Canada's largest retail co-operatives, proudly serving members across Calgary and area. With a diverse portfolio spanning food, pharmacy, gas, home health, and wine & spirits, we're committed to delivering exceptional value and community impact. We believe in putting members first — and that starts with the talented people who make it happen.

What you’ll do

In this role, you will own the day-to-day operations of our online shopping platform across all Calgary Co-op lines of business, ensuring a seamless and inspiring experience for our customers.

• Manage website layout including banners and widgets, ensuring seasonal, relevant, and promotional content is always fresh and compelling.
• Optimize the online shopping experience to drive sales, engagement, and customer satisfaction.
• Administer product content: educational content, product recommendations, imagery, pricing accuracy, recipe selections, and category hierarchy.
• Coordinate and execute approved digital marketing initiatives aligned with our eCommerce and Brand strategy.
• Create and maintain online promotions including BOGO offers, exclusive online sales, etc..
• Develop training materials to coach teams on eCommerce processes and best practices.
• Partner with IT, external vendors, and QA teams on platform testing, issue resolution, and system performance monitoring.
• Evaluate existing processes and identify opportunities for improvement or modernization.
• Provide application support to customers and store teams as required.
• Participate in health, safety and environment (HSE) activities in accordance with company policy.

What You Bring

Required Qualifications

• College Diploma in Marketing, Business Administration, or a related field; or equivalent retail industry experience.
• 1–2 years of merchandising or operations experience.
• Knowledge of eCommerce platforms, technologies, and best practices.
• Proficient in Microsoft Office; strong written and verbal communication skills.
• Strong analytical mindset with the ability to translate technical information for non-technical audiences.
• Proven ability to multitask, problem-solve, and meet deadlines independently.
• Customer empathy — a genuine passion for enhancing the digital shopping experience.

Nice to have

• Experience with UX, Adobe Photoshop, InDesign, or Google Analytics.
• Proficiency in data analysis tools and techniques.
• Degree in Digital Marketing or a related field.
• Familiarity with item and product management applications.
• Experience in grocery, fuel, liquor retail environments.
• Background in omnichannel retail (brick-and-mortar + eCommerce).
• Awareness of industry trends and competitor activity in eCommerce.
• Strong collaboration skills; comfortable working with cross-functional teams including IT, Marketing, Merchandising, and Store Operations.

Why Calgary Co-op?

• Be part of a purpose-driven, member-owned organization with deep roots in the Calgary community.

• Competitive compensation and comprehensive benefits package.

• Collaborative and inclusive workplace culture.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.