Electrical Site Servicing Representative

Current ENMAX employees are encouraged to apply through their internal Workday access.

Posted: September 23, 2026  

Closing Date: October 4, 2026

Position Type: Limited Term (6 months)

Union: CUPE  

Why ENMAX? 

We are driven by our purpose of lighting the way to a brighter energy future, a future that includes a workplace where you’ll experience belonging and unlock possibilities. We offer meaningful opportunities, strong collaboration and a career aligned to what matters to you. We’re proud of who we are and the work we do to support our communities and customers who depend on us, because at ENMAX, we’re lighting the way together. 

As an As an Electrical Site Servicing Representative, you will leverage your expertise in electrical distribution, customer service, and project coordination to support commercial and residential clients across Calgary. This role is ideal for candidates skilled in stakeholder engagement, infrastructure upgrades, regulatory compliance, and navigating utility business processes in a dynamic work environment.

Major Responsibilities

• Act as first point of contact with all commercial/residential customers requesting electrical service, electrical upgrades, and infrastructure changes within ENMAX’s service territory.
• Provide customers with an interface with ENMAX and help them navigate utility business processes to achieve their desired outcome or answer their query.
• Make determination if the request requires the initiation of a new design project, and which associated business line should execute that project.
• Assist customers with gathering necessary information to initiate a project or request with ENMAX and effectively communicate processes, procedures, and timelines.
• Maintain accurate records which can be referred to throughout the project lifecycle.
• Create, implement, and maintain the team’s project filing system to ensure integrity of project documentation and compliance with corporate standards
• Initiate work requests, and prepare information packages for transfer to detailed design group or other stakeholders within ENMAX
• Work with the Field Services Team to arrange for site checks, field visits, and any other on-site requirements that may be needed during the information gathering of a project/query
• Acquire specific project information to effectively initiate the design of a project or submission of a query to a stakeholder within ENMAX. This information includes load requirements, building and site information, customer construction schedule, etc.
• Maintain up-to-date knowledge of ENMAX “Distribution Tariff Terms and Conditions”, “Requirements for Wires Access”, “Requirements for Site Servicing”, and technical guidelines/standards and effectively apply these criteria across all customer inquiries/projects.
• Interface with other ENMAX departments to effectively redirect various customer inquiries and ensure follow through on a customer’s request.

Education Required

• Diploma in Electrical Engineering Technology

Qualifications & Experience

• Minimum of 3 to 5 years of electric utility experience. An equivalent combination of education and industry related experience may be considered
• Minimum of 3 years of experience in a customer-facing environment, acting as a primary point of contact to discuss project timelines, technical requirements, processes, and customer concerns on a regular basis
• A thorough understanding of electrical distribution systems (overhead and underground) and customer low voltage distribution equipment
• Knowledge of Canadian Electrical Codes, Alberta Electrical Utility Codes, and utility regulations/standards
• Proficiency with Maximo, the Microsoft Suite, and SharePoint would be an asset

Competencies

• Excellent communication (written and verbal) and listening skills
• A positive attitude, strong work ethic, and a customer service approach would be ideal.
• Ability to solve problems, manage difficult situations and be pro-active
• The ability to deal with difficult matters related to customer requests and interpersonal conflict
• Effective time management/information management skills
• Ability to multitask in a fast-paced environment

ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

Did we mention the ENMAX Advantage?

We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility with programming geared to employees needs, onsite child care centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Salary: Technologist Level D (Current CUPE 2026 rates)

$84,450.37 - $89,727.27 - $95,004.18 - $100,281.09 - $105,558.00

Did we mention the ENMAX Advantage?
We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility, onsite massage, onsite child care centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Location:  
This role will be part of our hybrid (home and office) work force with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesday, Wednesday, and Thursday.  

Note

• If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.
• Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.
• Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required. 

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.

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