Employee Service Centre (ESC) Representative

Come and be a part of the City of Edmonton's Employee Service Centre’s (ESC) dynamic team! As a Payroll Representative, you'll be responsible for efficient payroll functions that support over 14,000 City employees throughout 8 different departments.

Working with a team of professionals, you will provide efficient solutions and services to the entire organization in a manner that focuses on accuracy, timeliness and exceptional customer service in a fast-paced environment.

What will you do?

• Process bi-weekly payroll and audit end-to-end payroll for union and non-union employees
• Provide interpretation regarding collective agreements, administrative policies and legislative changes
• Provide information and payments in accordance with collective agreements, third party processes and applicable legislation as they relate to time-entry, allowance and premiums, WCB and ROE processing, leave plans and benefit entitlements
• Research, problem solve and respond to individual employee pay and benefit enquiries received in a continuous phone queue system, email or chat
• Human Resources Information System (HRIS) projects and testing, as required

Qualifications

• Completion of Grade 12
• Minimum 3 years related progressively responsible experience in end-to-end union payroll administration in a large corporate environment
• Completion of Payroll Compliance Practitioner Certificate (PCP) from the National Payroll Institute. (Applicants working towards this certificate may be considered)

Assets

• Completion of a Benefits or Pension Administration Certificate (CEBS/PPAC) or Human Resources Administration Certificate
• Relevant experience using PeopleSoft and SAP SuccessFactors (or similar HRIS software)
• Experience interpreting and applying Collective Agreements for payroll purposes
• Experience reconciling data in a unionized environment
• Experience with payroll system upgrades

Skills required for success

• Highly developed customer service skills and proactive problem-solving abilities, in addition to being able to manage multiple priorities with the ability to meet constant deadlines
• Ability to be an active and positive team player
• Effective oral and written communication skills
• Ability to interpret information, determine alternatives, and implement solutions
• Ability to make decisions within established policies and procedures
• Proficiency in Microsoft Office: Word, & Excel and Google: Docs, Sheets & Gmail
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
• Applicants may be tested

Work Environment

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
• This position is eligible for the EDO program (Earned Day Off)
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 2 Permanent Full-Time positions

Hours of Work: 40 hours per week, Monday - Friday

Salary Range: $29.924 - $37.552 (Hourly); $62,481.310 - $78,408.580 (Annually)

Recruitment Consultant: SL/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

Classification Title: ESC Representative
Posting Date: Jul 31, 2026
Closing Date: Aug 14, 2026 11:59:00 PM (MDT)
Number of Openings (up to): 2 - Permanent Full-time
Union: CSU 52
Department: Corporate Services
Work Location(s): Century Place, 20th Floor, 9803 - 102A Avenue Edmonton T5J 3A3