Employment Standards Contact Centre Advisor

Job Information
Job Title: Employment Standards Contact Centre Advisor 
Job Requisition ID: 87048
Ministry: Assisted Living and Social Services
Location: Remote
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Temporary
Scope: Open Competition
Closing Date: August 31, 2026
Classification: Administrative Support 5
Salary: $​2,192.15 to $2,773.77 bi-weekly ($57,215 - $72,395/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

Assisted Living and Social Services (ALSS) helps provide stability and security for vulnerable Albertans, including seniors, people with disabilities, low-income individuals and those facing homelessness, while also providing opportunities to foster independence and quality of life. This includes supporting the delivery of preventive programming and helping Albertans access disability services, homelessness supports, senior supports, continuing care and other social-based programs.

The Employment and Financial Services Division is working to help better connect Albertans to programs and services and to ensure Albertans have access to the right services at the right time through a common front-end experience whether through our contact centers or in-person offices
To learn more about Assisted Living and Social Services, and what it has to offer, follow this link: Assisted Living and Social Services | Alberta.ca

Role Responsibilities

As the Employment Standards Contact Centre Advisor, you will be the first point of contact for Albertans seeking information about Employment standards legislation, workplace rights, and complaint processes. You will deliver accurate and timely information, identify and assess client needs, and provide guidance on available services and operations while maintaining a high standard of client services.

Key Responsibilities:

• Maintain current knowledge of Employment Standards legislation, Regulations, policies, and procedures.
• Provide timely, accurate, and professional advice on Employment Standards matters.
• Encourage complaint submissions when potential violations are identified.
• Refer callers to appropriate municipal, provincial, federal, legal, or regulatory bodies when issues fall outside Employment Standards.
• Prepare accurate, complete, and professionally written correspondence.
• Support investigations by documenting and logging client calls, complaints, and advice provided.
• Maintain accurate records and client interactions across multiple systems and databases.

The Job Description is provided for Further details on this position. (note just for admins - link the word Job Description to the Umbraco Link)

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

High school diploma and three years of related experience. 

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

Preference will be given to candidates with Previous contact centre experience and knowledge of the Employment Standards Code and Regulations.

Assets:

• Strong knowledge of Employment Standards legislation, Regulations, policies, and related provincial and federal laws.
• Ability to interpret and apply complex legislation and explain requirements clearly to clients.
• Awareness of related statutes affecting workplaces and the consumer marketplace.
• Excellent customer service skills with a focus on client and stakeholder needs.
• Knowledge of programs and services offered by other government departments and agencies.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Currently this position will work from home within Alberta

Hours of work: 36.25 hours/week; 

This is a Temporary full-time position until approximately July 2027

Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
 

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please see Job Application Resources for information. 
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.
It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Baiju Jacob at Baiju.Jacob@gov.ab.ca