EPL Outreach Worker - Stanley A. Milner Library

If you are passionate about making a real difference in the community, the Edmonton Public Library has an incredible opportunity for you. As an Outreach Worker, you will work with community members and agencies to address the systemic issues and needs faced by socially vulnerable library visitors who spend time in and around the Stanley A. Milner Library and designated EPL branches. Community-building through roving service to connect with vulnerable and socio-economic diverse individuals within the library is also a focus.

Our Outreach Workers have two main purposes. Firstly, to complete vulnerability assessments and work with individuals who have intersecting needs that require long term solutions, such as income, housing, education, employment, mental health and addictions. The Outreach Workers provide individuals with information, support, referrals, and advocacy to assist them in making positive changes in their lives. Secondly, they serve as a resource to managers and library staff, supporting them to work effectively with and provide information services for socially vulnerable library visitors for the purpose of delivering quality customer service and library programs. EPL's Outreach Worker team works directly with the public by providing services in private appointments, maintaining a presence on the public floor of the library, and via drop in sessions. 

Qualifications

• Social Work degree from a recognized post-secondary institution.
• Current registration with the Alberta College of Social Workers.
• Minimum of 3 years of related experience.
• Experience with de-escalation techniques and non-violent intervention.
• Experience and proficiency with the use of Microsoft Office programs.

What do you need to bring to this position?

• Ability to build relationships with community agencies and socially vulnerable and socio-economically diverse community in a non-judgmental, trauma-informed way.
• Knowledge of resources and social services available in the community.
• Proven ability to work in a respectful and client-focused manner.
• Effective problem solving skills, and ability to exercise reasonable and professional judgment.
• Client-focus oriented and ability to exercise initiative, commitment and enthusiasm in completing the work.
• Superior communication, interpersonal and conflict management skills.
• Great attention to detail and excellent organizational skills and ability to multitask.
• Ability to work effectively as a member of a team as well as independently.
• Ability to demonstrate resilience through self-awareness to ensure effective self-care.
• Embraces a harm reduction approach, emphasizing unconditional positive regard and respect for client autonomy.

Note: 

• Satisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.
• This position consists of varied schedules which include day, evening and weekend shifts.
• This position is required to travel through Edmonton. consists of varied schedules which include day, evening and weekend shifts.

Who we are:
The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences.  We share with our customers, our communities and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.

Pay Band:   
$37.50 - $47.87 per hour.*Approximately $68,521 - $87,471 per annum based on a 35 hour work week. Classification Title: Outreach Worker
Posting Date: Jul 09, 2026
Closing Date: Open Until Filled
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Edmonton Public Library
Work Location(s): Public Services Department, Stanley A. Milner Library , 2nd Floor, 7 Sir Winston Churchill Square Edmonton T5J 2V4