Facility Operations Assistant - Casual

About Red Deer: 

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success

The Opportunity

This role is responsible for providing a clean, safe, secure, and efficiently operating environment for users of recreation facilities, with a strong focus on delivering excellent customer service. The Facility Operations Assistant completes assigned tasks and supervises users within the assigned facilities.

Top Key Responsibilities

• Facility Operation & Maintenance – Maintain recreation facilities and surrounding areas to high cleanliness and operational standards. Inspect facilities before and after use, identifying damage or maintenance issues and reporting them appropriately. Operate powered cleaning and floor maintenance equipment safely and effectively. Complete daily activity reports, operating logs, and maintain facility records.

• Communication & Customer Service – Monitor facility schedules and usage, documenting changes as required. Communicate professionally and respectfully with facility users to support their needs and resolve issues. 

• Risk Management, Safety & Security – Monitor activities to ensure the safety and security of patrons, staff, and facilities. Address inappropriate patron behaviour and escalate major security concerns to supervisors. Participate in emergency responses, incident reporting, and facility safety programs

As our preferred candidate, you will have

• Grade 10 

• Six months related experience, preferably in a recreation environment.

• Certification in Intermediate First aid.

• Completion of a satisfactory Criminal Records Check (completed by The City upon employment).

• Able to work weekends, weekdays, evenings and shift work hours.

• Experience and knowledge of the requirements of various sporting and other activities performed in each facility.

• Communicates respectfully and effectively, both orally and in writing in the English language with other City staff, facility users, and general public; responding courteously to complaints and to inappropriate behaviour. 

• Able to deal with people in a firm, assertive manner, and to act with sound judgment under pressure.

• Able to work with considerable independence in a team environment.

• Able to manage multiple task demands, using time management and sound decision-making and judgment to prioritize and complete requirements.

• Able to exert moderate physical effort on occasion and works in all types of environments, including but not limited to, closed spaces, heights, cold, hot, chemical areas and noisy conditions.

• Able to act quickly and calmly in emergency situations.

Affiliation: 

Canadian Union of Public Employees, Local 417 

Status

Casual

Remuneration: 

$24.22 to $25.65 per hour 

Hours of Work: 

Hours of work as scheduled with no minimum guarantee. Shifts scheduled for days, evenings, weekends and shift work to meet the needs of the facility.

Additional Information: 

More than one position may be filled from this posting.

The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools  (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments.  Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.