Financial Aid Advisor - Office of the University Registrar

Competition Number: 26.09.233
Category: Full-Time Continuing (35 hours per week)
Salary: MSU Band E (Steps 1-8): $32.353 - $47.042 per hour. $58,883 - $85,616 per annum (Based on 35 hours per week).
Closing Date: October 1, 2026

MacEwan University is seeking a Financial Aid Advisor for a full-time continuing opportunity with the Office of the University Registrar (OUR). 

Reporting to the Associate Registrar, the Financial Aid Advisor is responsible for providing a high level of service to understand, anticipate, identify and resolve issues involving tuition, fees, scholarships, awards, bursaries, and student loans. You will provide expert advice and direction to ensure students are informed about their fees, financial aid options, and are supported during their studies at MacEwan University. In addition, the advising team is responsible for the administration of the university's annual Scholarship, Awards and Bursaries program. 

Key responsibilities include: 

• Providing knowledgeable and accurate advice to students regarding tuition, fees, scholarships, awards, bursaries, and student loans;
• Providing guidance on other financial options available to support students through their post-secondary journey;
• Identifying students in financial crisis and exploring options for Emergency Loan or Bursaries;
• Confirming Federal/Provincial student loans, grants, scholarships, and bursaries to full-time and part-time students;
• Processing confirmations of enrolment in accordance with all federal and provincial aid regulations;
• Setting up, processing, decision making, auditing, dispensing and analytical review of all Scholarships, Awards and Bursaries (SAB) applications in accordance with institutional regulations, terms of reference agreements, endowment agreements, and policies and procedures;
• Providing back up and coverage for cashiering and general fee services; and
• Supporting fee services with troubleshooting student accounts and financial aid inquiries.

Skills 

You will have: 

• The ability to work in a team environment as well as working independently;
• The ability to be creative with problem solving;
• The ability to organize and prioritize tasks;
• Excellent oral and written communications skills;
• Strong conflict resolution skills; and
• The ability to be non-judgmental and empathetic.

Qualifications 

• A minimum of a Bachelor’s Degree in a related field.
• A minimum of 3 years of working experience in a post-secondary environment providing advice and assistance to clients.
• Experience with registration and student financial accounts.
• An equivalent combination of education and experience may be considered.

Position Requirements 

• This position is on campus only.

Benefits 

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes: 

• Competitive base pay
• Generous vacation time
• Secure pension plan
• Flexible benefits package
• Continuous learning culture
• Opportunities for career growth

How to Apply

To apply, please head to our MacEwan University Opportunities Page, select the job opportunity and click Apply Now. If you require assistance, please contact us at careers@macewan.ca. 

If you are experiencing technical difficulties when submitting your application, please try submitting through a different browser (i.e., Safari, Firefox, Chrome, etc.). If the issue persists, please send a screenshot of the error message to careers@macewan.ca so we can assist and ensure your application is received. 

This position is included under the MacEwan Staff Union Collective Agreement. 

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.