Lead Event Specialist, Theatres

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About the Department of Event, Theatre & Hospitality Services

Event, Theatre and Hospitality Services (ETHS) is a division of the Finance and Commercial Operations area of Mount Royal University (MRU). ETHS encompasses the Theatre, Conference and Hospitality service operations of MRU and is responsible for booking and executing exceptional quality events in MRU's performance venues (Taylor Centre for the Performing Arts, Ross Glen Hall, Wright Theatre, Nickle Theatre and associated classroom and event spaces). ETHS is home of the Taylor Centre Centre for the Performing Arts, its Concert Season and Bella Live from your Couch virtual presentation seasons as well as being considered one of the top 5 roadhouse venues in Calgary.

About the Role 

This position is a full time replacement term role working 35 hours per week with an end date of April 3, 2028, subject to change.

Are you an experienced, results oriented event and performing arts professional with a passion for producing and presenting exceptional experiences for clients and patrons? Mount Royal University has an exciting opportunity for a Lead Event Specialist, Theatres to join our dynamic team at the Taylor
Centre for the Performing Arts. Reporting to the General Manager, Taylor Centre for the Performing Arts, the successful candidate will be responsible for converting leads and the production & delivery of theatrical performances, concerts, presentations, AGM’s and of a variety of other special events in our world class venues.

The Lead Event Specialist, Theatres will be a motivated, inspiring leader who orchestrates a team of Theatre Specialists and casual support staff. The Lead Event Specialist, Theatres is accountable for ongoing development of team sales culture, building industry relationships and collaborating with the
MRU Marketing Team to grow the brand and the diversity & volume of activity in the Taylor Centre for the Performing Arts. If this opportunity sounds like the “perfect role” for you, we welcome your application to become part of a team with a culture of doing great things on a daily basis.

Responsibilities

Business Development and Event Logistics

• Generate and convert client leads, host site tours and sales presentations.
• Initiate, develop and maintain relationships with existing and potential theatre clients.
• Consistently deliver prompt, professional and engaging client service.
• Act as the key point of contact for client requirements within a One-Stop Shop model.
• Lead event and performance production process to ensure execution at the highest level.
• Coordinate “run of show” performance notes for all Taylor Centre for the Performing Arts support services.

Operational and Administrative Responsibilities

• Prepare estimates and negotiate package pricing based on current rate structure.
• Create and process quotes and contracts for performance and event clients.
• Prepare and reconcile invoices for clients promptly post event and track payments.
• Maintain client database and lead generation within appropriate software applications.
• Coordinate key logistics required by clients including AV and technical requirements, ticketing, stage maps, security, food & beverage, accommodations and parking.

Team Leadership, Recognition and Retention

• Assist in the recruiting, onboarding and training for Taylor Centre for the Performing Arts full time and casual team members.
• Provide exceptional leadership, coaching and feedback to Taylor Centre for the Performing Arts team members.
• Instill departmental sales culture and entrepreneurial mindset.
• Provide relevant professional development opportunities for team members.
• Mentor and support team members in establishing and maintaining excellent client and guest service.
• Works with the Manager in conducting regular performance reviews and development plans.

Marketing, Promotion and Networking

• Represent the Taylor Centre for the Performing Arts brand in promoting performance venues in all internal and external forums.
• Ensure the Taylor Centre for the Performing Arts website is current, accessible and effective.
• Collaborate with the Manager in development and implementation of marketing strategies and one-off promotions.
• Stay well-informed of current industry trends in the performing arts and events industries.
• Represent the Taylor Centre for the Performing Arts at industry association events and meetings.

Qualifications

• Three or four-year Bachelor’s Degree or equivalent experience required.
• Four to seven years of experience in performing arts or event services environments.
• A minimum of three years of experience with managing and planning various types of events.
• Exceptional leadership, customer service and communication skills (written and verbal).
• Proven ability in leading a client focused, sales culture in results focused environment.
• Highly motivated, creative and solutions focused.
• Experience in dealing with diverse client groups.
• Reliable and adaptable with the ability to work a flexible schedule.
• Demonstrated results in sales and business development is essential.
• Advanced computer skills in MS Office and Google applications.

Salary: $71,580.60 - $90,617.80 per annum

Closing Date: Open until a suitable candidate is found

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).