Library Assistant

​COMPETITION NUMBER: 1885
CLOSING DATE: OCTOBER 26, 2026 @ 11:59PM MDT

LIBRARY SERVICES

Reporting to the Manager of Library Services, the Library Assistant is responsible for providing public-facing library services and supporting circulation activities. Key responsibilities include circulation and reference services, assisting library users in finding information, shelving materials, performing processing tasks, creating library displays, and other duties as assigned.

This position demonstrates alignment with NorQuest’s intentional values (Qs). As a library we embrace innovation, continuous learning and change, while working toward decolonization, reconciliation, and greater inclusion for all. The role also aligns closely with the following college values: We > They reflects the collaborative nature of the role, which works with learners and other team members to support inclusive, accessible learning and the transformation of lives through innovative, learner-centred library services; Work at Play / Play at Work highlights the importance of bringing energy and creativity to the position while making the library a more welcoming and engaging space through interactive displays and positive connection with students; Be Compassionate is demonstrated through empathy, patience, and a genuine desire to support a diverse community of learners and educators. Finally, Lead from Where You Are is expressed through taking initiative, solving problems, and contributing ideas that lead to high quality library services that foster learner success.

HOW YOU’LL MAKE A DIFFERENCE

• Provide circulation services by processing loans, returns, holds, and renewals
• Offer basic reference services and guide users to appropriate resources, including research guides, books, databases, and streamed content
• Demonstrate patience and empathy while working with a diverse learning community, including those new to the NorQuest environment and those with lower-level English skills
• Complete opening and/or closing duties as required
• Shelve and organize returned materials, and process new materials for the shelf
• Conduct regular shelf-reading to ensure materials are properly arranged
• Create and refresh library book displays
• Assist with other library-related projects and initiatives as requested by the Manager, Library Services

WHAT YOU BRING

The successful candidate will be working towards a Library Technician Diploma or Master of Library and Information Studies Degree. Equivalent education and/or related experience may also be considered. You'll also have:

• Familiarity with Microsoft Office applications, the LSP, and other library software, and basic troubleshooting with library tools, photocopiers, scanners, and printers 
• Ability to resolve customer issues related to overdue items, claims returned, and lost items
• Excellent verbal and written communication skills to interact effectively with a diverse client base

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring experience in

• Providing empathetic and friendly public service to diverse patrons, who may come with a variety of educational backgrounds, life experiences, and language/literacy abilities
• Assessing whether reference queries should be referred to a Librarian for more in-depth research assistance 
• Quickly assessing and triaging user needs when the circulation desk is busy, and demonstrate effective multitasking skills
• Making appropriate decisions when working alone in the library, using established library policies and procedures as a guide
• Providing input on library decisions that impact service and circulation delivery

SALARY: AUPE Band Level 4 | Technician I | $24.40 – $30.58 hourly reflective upon what you bring AKA your education and experience. This is casual position with the Alberta Union of Provincial Employees (AUPE). For more information regarding the AUPE Collective Agreement, please check out this link. We are proud to be recognized as one of Canada's Most Admired Corporate Cultures.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is required they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

• International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment
• World Education Services https://www.wes.org/ca/

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.

Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.