Manager, Academic Programs and Student Services

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

This position has an appointment length of 2 years.

Location - This role is hybrid with a mix of remote and in-person work at North Campus Edmonton.

Reporting to the Faculty General Manager, the Manager, Academic Programs & Student Services provides strategic and operational leadership for the Faculty's academic program administration and student services functions. The position is responsible for the effective planning, delivery, integration and continuous improvement of administrative services that support the undergraduate, graduate and post-professional programs, while ensuring alignment with Faculty priorities, University policies, accreditation requirements and applicable regulatory standards.

The Manager leads a multidisciplinary administrative team responsible for academic program operations, student services, curriculum administration, experiential education support and related academic processes. Working collaboratively with the Dean's Office, Associate Deans, academic leaders, faculty members and central service partners, the position ensures administrative systems, processes and resources effectively support the Faculty's teaching mission and provide a high-quality experience for students, faculty and staff.

The Manager provides leadership in organizational planning, resource allocation, process improvement, policy implementation and service delivery, while fostering collaboration across functional areas to ensure efficient, responsive and sustainable operations.

• Academic Operations: Provides strategic and operational leadership for the Faculty's academic program administration, ensuring effective planning, coordination and continuous improvement of academic operations.
• Student Services: Provides leadership for the Faculty's student services portfolio, ensuring the delivery of coordinated, student-centred services throughout the student lifecycle.
• Leadership and Resource Management: Provides leadership for the Academic Programs & Student Services team through effective planning, resource management and staff development.
• Governance, Planning and Strategic Partnerships: Provides strategic advice and operational leadership to support Faculty priorities and maintain effective relationships with internal and external partners.
• Continuous Improvement and Organizational Effectiveness: Leads initiatives that strengthen administrative processes, improve service delivery and support long-term organizational sustainability.
• Leadership Accountability for Health, Safety and Workplace Culture: Demonstrates leadership in fostering a safe, respectful and inclusive workplace.

Education & Experience

• Undergraduate degree in business, education, public administration or a related discipline. A graduate degree is considered an asset.
• Several years of progressively responsible leadership experience within a post-secondary or similarly complex organization.
• Demonstrated experience leading multidisciplinary administrative teams.
• Experience supporting academic programs, student services, academic governance or related administrative functions.
• Experience leading organizational change, operational planning and continuous improvement initiatives.

Knowledge

• Thorough knowledge of post-secondary administration, academic program operations and student services.
• Knowledge of University governance, academic policies, procedures and administrative processes.
• Understanding of curriculum administration, academic regulations and accreditation processes.
• Knowledge of human resource management principles, workforce planning and organizational design.
• Working knowledge of budgeting, financial management and resource planning.
• Understanding of relevant collective agreements, employment legislation and administrative policies.

Leadership & Management Skills

• Demonstrated ability to lead, coach and develop high-performing teams.
• Strong organizational leadership and change management skills.
• Excellent strategic planning and operational management abilities.
• Ability to effectively manage competing priorities and allocate resources.
• Demonstrated ability to build collaborative relationships across diverse stakeholder groups.
• Ability to influence, negotiate and build consensus.

Technical & Professional Skills

• Excellent analytical, problem-solving and decision-making skills.
• Strong project management and process improvement skills.
• Excellent written, verbal and interpersonal communication skills.
• Ability to interpret and apply legislation, policies and procedures.
• Strong data analysis and reporting skills to support evidence-informed decision making.
• Proficiency with enterprise administrative systems and Microsoft Office / Google Suite applications.

Personal Attributes

• Exercises sound judgement, discretion and professionalism.
• Demonstrates integrity, accountability and a commitment to continuous improvement.
• Builds trust through collaboration, transparency and respectful communication.
• Demonstrates adaptability and resilience within a complex, evolving environment.
• Champions equity, diversity, inclusion and belonging in all aspects of leadership.
• Models and promotes a positive, respectful and psychologically safe workplace culture.

Application Instructions

Click "Apply Now" to submit your resume and cover letter. In your cover letter, please share how you will contribute to our vision, mission, and culture.  

This position offers a comprehensive benefits package, and an annual salary range of $77,513 to $128,708.

The terms and conditions of this appointment are governed by Schedule G of the collective agreement between the University and the Association of Academic Staff of the University of Alberta.