Manager, Clinical Services

Location - This role is in-person at North Campus Edmonton.

The Manager, Academic Clinical Services provides strategic program leadership and operational oversight for the Department of Family Medicine’s clinical service delivery within its academic teaching clinic network. This role is central to advancing the Department’s Academic Clinical Services pillar, ensuring that clinical operations directly support the integrated mandates of education, research, and community-based care.

Family Medicine is unique within the Faculty in that residency training occurs primarily in community settings rather than hospital-based environments. To support this model, the Department has developed and operates its own academic teaching clinics to ensure sufficient clinical teaching capacity, protected physician teaching time, and the infrastructure required to sustain residency education and scholarly activity. These clinics are intentionally structured to provide the organizational systems, staffing models, EMR access, and operational supports that traditional community clinics typically do not possess. The Department operates within a complex governance structure that includes two affiliated corporations:

• NAFMASC, which administers the Academic Alternative Relationship Plan (ARP) for physicians practicing within the Department’s academic teaching clinics and oversees the financial flow and physician compensation structures; and
• NAPCAC, the corporation responsible for operating two of the Department’s academic teaching clinics.
  In addition, three academic teaching clinics are operated through formal partnerships with Primary Care Alberta and Covenant Health, requiring strategic coordination, shared governance alignment, and collaborative operational planning.

Reporting to the Executive Director, the Manager, Academic Clinical Services works closely with physician leaders, corporate representatives, and academic leadership to ensure that clinical operations are aligned with departmental strategy, corporate mandates, and long-term sustainability objectives.

Academic Clinical Services Operations

• Implements the strategic direction established by the Department’s executive leadership (Chair, Associate Chairs, and Executive Director) by operationalizing clinical service delivery within the Department’s academic teaching clinic network.

Operational Planning and Program Implementation

• Works in partnership with the Director of Academic Clinical Services under the guidance of the Associate Chair, Health Services within a dyad leadership model to translate academic and clinical priorities into operational plans.
• Collaborates closely with the Executive Director to ensure clinic operations align with departmental strategy, corporate governance frameworks, and long-term sustainability objectives.
• Leads operational planning for academic teaching clinics, including service redesign, clinic capacity planning, infrastructure development, and partnership coordination.
• Develops business cases, operational analyses, and program reports to support decision-making by the Executive Director, corporate boards, and Faculty leadership.

Financial and Resource Management

• Manages the operational financial planning for academic clinical services programs and teaching clinics in collaboration with the Finance Service Partner, including budgeting, forecasting, and monitoring program expenditures.

Leadership and Staff Management

• Provides direct supervision and operational leadership to staff within the Academic Clinical Services portfolio, including Team Leads, Quality Coordinators, and clinic administrative personnel across multiple sites.
• Establishes operational priorities and performance expectations aligned with departmental objectives and executive direction.
• Leads workforce planning and staffing model implementation within academic teaching clinics to support patient care, teaching, and research activities.
• Coaches and develops staff to build operational capacity within a distributed clinical environment.
• Addresses staff performance issues and supports staff development in accordance with University policies and applicable employment agreements.
• Works collaboratively with other departmental managers to support coordinated execution across the Department’s Education, Research, and Academic Clinical Services pillars.

Partnerships, Operational Coordination, and Issue Management

• Maintains productive working relationships with operational leaders from Primary Care Alberta, Covenant Health, and other partner organizations involved in academic teaching clinic operations.
• Coordinates operational communication across clinic sites, departmental leadership, and partner organizations to support consistent implementation of departmental priorities.
• Navigates shared governance and partnership environments by clarifying operational roles, responsibilities, and service expectations across jointly operated clinics.
• Identifies emerging operational, clinical, partnership, or regulatory issues affecting academic teaching clinics and develops operational responses.
• Uses operational data, EMR reporting, and environmental scanning to identify service improvement opportunities and implement operational process improvements.
• Escalates high-risk, governance-sensitive, or system-level issues to the Executive Director for executive decision-making or corporate board consideration.

Education

• Bachelor’s degree required; a focus in Health Administration, Business Administration, Healthcare Management, or a related field is preferred.

Experience

• 5-7 years progressive management experience in healthcare operations, clinical services, or a complex institutional environment.
• Experience working within academic health settings, community-based clinical environments, or distributed service delivery models.
• Experience supporting compliance with regulatory, policy, or clinical standards.

Knowledge

• Progressive management experience in healthcare operations, clinical services, or a complex institutional environment.
• Experience working within academic health settings, community-based clinical environments, or distributed service delivery models.
• Experience supporting compliance with regulatory, policy, or clinical standards.

Skills and Abilities

• Strong leadership and people management skills, including performance management and supporting staff development.
• Analytical and problem-solving skills
• Exceptional interpersonal and communication skills, with the ability to build trust and credibility across academic, clinical, and administrative stakeholders.
• Sound judgment and decision-making skills

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This position has a comprehensive benefits package and an annual salary range of $74,418 to $124,036.

The terms and conditions of this appointment are governed by Schedule F of the collective agreement between the Board of Governors of the University of Alberta and the Association of Academic Staff of the University of Alberta.