Public Services Technician

The Opportunity

Keyano College’s Library Services Department is currently seeking a Full-time permanent Public Services Technician to join their dynamic team. The Public Services Technician is a patron-driven position that facilitates access to Library services and resources, working under the supervision of the Library Chair. This position is responsible for the day-to-day operations of public and circulation services, collection and space maintenance, and directing/monitoring student assistants. This position maintains the order of the library’s collections and physical space and, in collaboration with Library team members, assists with the promotion of library services, supports initiatives, and collection development.
Note: this is not a remote or hybrid work opportunity, you will be required to work on campus and relocate to Fort McMurray, AB.

About Us

Keyano College is a comprehensive post-secondary educational institution located in Fort McMurray, nested in the Regional Municipality of Wood Buffalo on traditional Treaty 8 territory. We are a strategic community partner that meets both the training and talent upgrading needs of industry, as well as the personal enrichment and cultural needs of the Wood Buffalo community. We take pride in offering a safe work and study environment that embraces Equity, Diversity, Inclusion and Belonging. Our students and customers come from all walks of life and so do we. That is why we are committed to hiring great people from a variety of backgrounds because it makes our employee community stronger.

Duties & Responsibilities

· Creating bulletin boards and physical and digital displays to promote Library collections.
· Regularly liaise with other College departments to disseminate Library information to the broader College community.
· Support orientation and outreach activities and library programming to promote collection and increase item circulation, as required.
· Provide respectful, knowledgeable, and friendly customer service to all library users, both in-person and online as well as circulation and basic reference assistance to students, employees, and community patrons.
· Monitor and direct student assistant training, daily task completion including library opening and closing procedures, and special projects.
· Adhere to relevant legislation, including Alberta’s privacy and access to information legislation, POPA/ATIA, and the Canadian Copyright Act.
· Instruct and assist library users on how to use library catalogue, databases, and Springshare applications, including study room booking and librarian appointment booking.
· Lead the Library’s interlibrary loans within WorldShare, including shipping and receiving of physical materials.
· Provide collection and catalogue maintenance (e.g., weeding and inventory projects), as required.
· Coordinate the Library’s Reserves collection and monitor online reference chat services, general library email account, and main library phone line.
· Compile and provide reports on statistics relevant to Interlibrary Loans and the Library’s technology collection.
· Coordinate the overdue and suspension process for all items/accounts; communicate replacement costs of lost, missing, or damaged items to patrons.
· Maintains or develops LibGuides using the Springshare platform to highlight or promote resources for specific subjects, programs/courses, or events and informational and collection signage.
· Collaborate and participate in special projects, as required.

Qualifications

Required Qualification:
· A Library Technician diploma or a two-year college diploma in a relevant field.
· Minimum 2 years of related library experience, new graduates encouraged to apply.
· Knowledge and experience in navigating a variety of library databases and online resources (e.g., OCLC’s WorldShare Management Services).
· Working knowledge of current computer software and programs, including Microsoft 365, Teams, and Canva.
· Demonstrates advanced interpersonal and communication skills.
· Commitment to Equity, Diversity, Inclusion, and Belonging, and user-centered practices.
Please note that if your education was received internationally, upon hire we will require you to provide an international education assessment completed through WES, IQAS or one of the other IRCC approved designated organization.

Compensation and Benefits

· Compensation is $72,749.96 (CUPE TS6-1) with the following health and benefit package.
· Employer paid comprehensive health and dental benefits, including a health spending account.
· Generous defined benefit pension plan though LAPP starting on day 1 of employment.
· This position qualifies for additional payment of the Northern Living Allowance of $1,040.00 per month.
· Generous vacation entitlement and the bonus of paid holidays between Christmas and New Years
· Life insurance is 2.5 times your annual salary
· Paid sick days
We offer various perks and discounts to our employees:
· Employee Service and Academic Achievement recognition
· Greatly discounted employee membership to the Syncrude Sports and Wellness Centre (our well-known gym and recreational facility).
· Tuition waiver for all employees and dependents to take courses at Keyano College to support your thirst for learning.
· Employee Discounts for the Keyano Theatre and the Keynotes Bookstore.

Additional Information

At Keyano College, we are committed to fostering an equitable, caring and resilient environment where everyone feels valued and connected to the common goal and the college community. We welcome applications from all qualified individuals and encourage candidates who will contribute to the diversity of the College to apply.
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue through the selection process will be contacted.