Receptionist, Esports Arena

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Job Description

About Bow Valley College

For 60 years, Calgary’s college has grown to prepare 14,000 students annually for meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to the workplace before they graduate. With a strong focus on advanced simulation training and Alberta’s evolving needs, Bow Valley College’s new Health Care Centre of Excellence is working to expand space and programs, aimed at graduating four-times as many health professionals annually by 2036. Proudly recognized as one of Canada’s Top 50 Research Colleges, we combine innovative learning with hands-on experience. Home to Alberta’s only major e-sports arena and a state-of-the-art digital production hub. Learn more about the opportunities Bow Valley College creates for students, Calgary, and Alberta at bowvalleycollege.ca.

Position Summary

Reporting to the Manager, Digital Entertainment Nexus, the Esports Arena Receptionist is responsible for the day to day operations of the new Bow Valley College Esports Arena.

As the first point of contact for students, staff, and visitors, the Receptionist will play a vital role in ensuring a welcoming and efficient environment. Primary responsibilities will include front desk operations, assisting with event coordination, and providing support to the faculty, staff and participants.

Evening or weekend work may be required in this position.

Responsibilities

• Greets and assists students, staff, and visitors with a friendly and professional demeanor.

• Manages front desk operations, including answering phone calls, responding to emails, and handling inquiries.

• Maintains an organized and clean reception area.

• Coordinates check-ins and registrations for events, tournaments, and practice sessions.

• Provides information about the Esports program, facilities, and upcoming events.

• Handles administrative tasks such as data entry, filing, and inventory management.

• Supports Esports staff with event setup and breakdown.

• Monitors and administers arena policies and procedures to ensure a safe and respectful environment.

• Works as part of a team to coordinate scheduling and reception coverage for the Esports Arena.

• Performs other duties in related area as assigned by the Manager, Digital Entertainment Nexus.

Minimum Qualifications

• 1 year of related experience.

• High school diploma

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• An equivalent combination of education and experience may be considered.

• Ability to work flexible hours, including evenings and weekends, as required.

• Police information check including a vulnerable sector

Preferred Qualifications

• College coursework preferred.

• Previous experience in a receptionist or administrative role is a plus.

• Familiarity with esports and gaming culture is highly desirable.

• Positive attitude and a passion for providing exceptional customer service.

Closing Date: August 26, 2026

This opening is a Contingent Temporary (AUPE) position, with an anticipated conclusion in December, 2028. Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check.

Union :

AUPE

Diversity and Inclusion Commitment
Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including, but not limited to, visible minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation or gender identity.