Registration and Financial Aid Associate

About Services to Students

The Students portfolio at Mount Royal broadly encompasses Student Affairs, Enrolment Services, and International Education, delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving. We support the University’s mission by assisting students, staff and faculty through a variety of departments, including: Admissions and Recruitment, Residence Services, the Office of the Registrar (Academic Scheduling; Records, Registration, Financial Aid and Student Awards), Student Learning Services, Access and Inclusion Services, Career Services, the Office of Student Community Standards, the Office of Student Success, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Student Systems and Communications, and Strategic Enrolment Data.

About the Role

The Registration and Financial Aid Associate reports directly to the Assistant Registrar, Registration and Financial Aid, and provides support to the operations of the Registration and Financial Aid area. This includes ensuring processes are running smoothly and efficiently, and assisting in the facilitation of superior client service. The position is responsible for registration and financial aid system setup and maintenance as required for each semester, as well as assisting in the administration of processes and procedures within the department. This includes but is not limited to emergency bursaries, Foundational Learning Supports, student loans, special registrations and more. In collaboration with the Assistant Registrar, they work to continuously review, enhance and implement business processes to advance the goals of the Registration and Financial Aid area.

This is a full-time permanent position working 35 hours per week.

 

Responsibilities

• Utilize multiple software systems in order to investigate and respond to student and department inquiries
• Exercise independent judgment with respect to inquiries, as well as when an inquiry must be escalated to the Assistant Registrar
• Coordinate key registrations tasks including calculating critical dates, special registrations and waitlisting
• Support the Assistant Registrar in key financial aid tasks including but not limited to the Emergency Bursary process, the review of student loan exceptions, and the management of the Foundational Learning Assistance Program
• Maintain the timeline for the Registration and Financial Aid Associate role and create and maintain documentation for processes and procedures
• Complete system set-up in accordance with timelines, procedures and policy, and in collaboration with other departments as required
• Run and review error reports to ensure data integrity and conduct testing as required for system upgrades
• Conduct research pertaining to best practices, policies, regulations, operations and systems
• Support front line positions when operationally required

 

Qualifications

• 3 or 4 year Bachelor’s Degree or equivalent
• 2 - 3 years related experience
• Minimum of 2 years experience in a post-secondary environment, preferably in registration and/or financial aid
• Demonstrates complex problem solving skills and the ability to analyze and interpret data
• Demonstrates a high aptitude for learning technical and detailed work
• Proven ability to prioritize a variety of tasks and responsibilities
• Excellent communication skills with the ability to correspond with diverse populations
• Proven ability to collaborate with others
• Well versed in Microsoft Office and Google products

Closing Date: November 6, 2026

A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Job Title], [Requisition Number].pdf (ex. Smith, Admissions and Recruitment Assistant, 4321.pdf).