Senior Enterprise Issue Strategist

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join

The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Senior Enterprise Issue Strategist, you will lead the development and ongoing improvement of The City of Calgary's corporate Issues Management program within Enterprise Risk and Issues Management. You will establish practical and consistent approaches for identifying, assessing, escalating, coordinating and learning from significant issues that cross Business Units or affect the organization as a whole.
You will also lead complex, high-profile and politically sensitive issue files where information, ownership or response pathways may be unclear. Working with executive and senior leaders, Business Units and corporate partners, you will provide strategic advice, establish governance and escalation approaches, coordinate corporate responses and strengthen issue management capability across the organization. Primary Duties include:

• Lead the design, implementation and continuous improvement of The City's corporate Issues Management program, including standards, thresholds, governance, escalation pathways, tools and reporting practices.
• Lead complex, high-risk, politically sensitive and enterprise-wide issue files requiring executive awareness and cross-corporate coordination.
• Define and assess ambiguous issues, determine enterprise implications and recommend appropriate governance, monitoring, escalation and response approaches.
• Establish response structures, workstreams, accountabilities, timelines, decision points and escalation requirements for significant issues.
• Provide executive and senior leaders with strategic advice, options analysis, recommendations, briefings and decision support.
• Convene and align contributors across the organization, provide functional work direction, resolve gaps and escalate unclear or unresolved accountabilities.
• Design and deliver training, consulting, guidance, lessons learned and after-action reviews that strengthen issue management capability across The City.

• Connect issue management with enterprise risk management, governance, corporate planning, performance reporting and organizational learning.

Qualifications 

• A degree in public administration, political science, business administration, communications, public policy, strategic management, risk management, project management or a related discipline.
• At least 7 years of experience in areas of policy and program development, systems planning, project management, community develop and/or partner relations.
• A graduate degree will be considered an asset.
• Training or certification in enterprise risk management, project management, strategic communications, facilitation, change management or program evaluation would be considered an asset.
• Demonstrated experience developing or maturing an enterprise-wide framework, governance model, corporate program or centre-of-excellence capability.
• Demonstrated experience advising executive or senior leaders on complex, sensitive or high-profile matters.
• Experience leading cross-organizational initiatives where accountabilities, ownership or the path forward were not initially clear.
• Strong strategic judgment, political and organizational acuity, facilitation and executive communication skills.
• Demonstrated ability to build alignment, establish accountabilities and advance outcomes through influence rather than formal authority.

 Pre-employment Requirements

• Successful applicants must provide proof of qualifications.
• A security clearance will be conducted.
• A media check may be conducted.
• Applicants will be tested for appropriate skills.
   

Workstyle 

• This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Position and Pay Information

• Business Unit: Chief Administrative Office
• Union: CUPE Local 38
• Position Type: 1 Permanent
• Compensation: Pay Grade 13 $50.92 - $68.15 per hour
• Hours of work: Standard 35 hour work week.
• Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
• Location: 800 Macleod Trail S.E.
• Audience: Internal/External
• Apply By: November 9, 2026
• Job ID: 315516