Server, Ernest's Dining Room

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.

To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

Please Note: This is a casual opportunity ending on or before June 30, 2027, with the possibility of extension.

This position provides professional, attentive food and beverage service to guests of Ernest’s Dining Room. The role is primarily focused on front-of-house service, including welcoming and engaging with guests, taking food and beverage orders, providing menu knowledge and recommendations, serving food and beverages, processing payments, and maintaining dining room standards.

The successful candidate will have strong customer service and communication skills, be comfortable working in a professional dining environment, and contribute to creating an exceptional guest experience. Additional responsibilities include dining room setup and closing duties, maintaining cleanliness and organization, and supporting special events and functions as required.

Key Responsibilities

• Deliver professional, attentive, and welcoming service to guests of Ernest’s Dining Room.
• Greet guests, take food and beverage orders, and provide knowledgeable information about menu items, daily features, and beverage selections.
• Serve food and beverages in accordance with established service standards and dining room procedures.
• Set up, maintain, clear, and reset tables and dining areas before, during, and after service.
• Process guest payments accurately using the point-of-sale system.
• Anticipate guest needs, respond to questions and requests, and contribute to an exceptional overall dining experience.
• Maintain cleanliness, organization, and appropriate stock levels throughout the dining room and service areas.
• Assist with the setup and service of special events, receptions, and other functions held within Ernest’s Dining Room.
• Work collaboratively with culinary instructors, students, and other team members in a learning-focused hospitality environment.
• Complete opening, closing, and general cleaning duties associated with front-of-house restaurant operations.

Skills & Abilities

• Strong customer service and interpersonal skills with a professional, guest-focused approach.
• Strong verbal communication skills and the ability to confidently engage with a diverse range of guests.
• Ability to learn and communicate food, beverage, and menu knowledge, including daily features and dietary considerations.
• Ability to manage multiple tables and priorities while maintaining attentive and efficient service.
• Strong attention to detail and the ability to anticipate guest needs throughout the dining experience.
• Ability to work effectively as part of a front-of-house team and collaboratively with culinary students, instructors, and other staff.
• Comfortable using point-of-sale systems and accurately processing various forms of payment.
• Ability to follow established service standards, procedures, and oral and written instructions.
• Ability to remain professional, organized, and composed in a busy restaurant and event environment.
• Ability to stand and walk for extended periods and lift up to 30 lbs unassisted.
• Ability to safely perform duties requiring the use of a step stool or ladder.
• Ability to work flexible hours, including daytime and evening shifts, and occasional special events.

Qualifications

• Completion of Grade 9 or equivalent.
• Previous front-of-house restaurant serving experience is required; experience in a full-service or upscale dining environment is considered an asset.
• Demonstrated experience providing direct guest service, taking food and beverage orders, and working within a restaurant dining room environment.
• Experience using a point-of-sale (POS) system and processing guest payments.
• Alberta ProServe certification is required or must be obtained prior to serving alcoholic beverages.
• Food Safety and Sanitation certification is required and must be obtained before completion of the probationary period.
• First Aid certification may be required depending on operational requirements.
• Equivalent combinations of education and directly related experience may be considered.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Classification – Service Worker

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration

Refer to salary range noted on this posting, plus 12% in lieu of statutory holidays and vacation pay.

The compensation range for this job posting is : $17.85 - $23.99

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at careers@nait.ca.

Please submit a resume and cover letter to be considered for this opportunity.