Service Coordinator

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Edmonton, AB (In Office)
Schedule: 7 Days On / 7 Days Off Rotation (7x7)
We are looking for a highly organized and detail-oriented Service Coordinator to join our Edmonton team. This is an excellent opportunity for someone who enjoys working with systems, documentation, and internal coordination in a fast-paced environment.
In this role, you will support the administrative lifecycle of service and maintenance work, ensuring work orders are accurately set up, tracked, completed, and prepared for invoicing. You will work closely with planners, supervisors, and operations teams behind the scenes to help keep service projects moving efficiently and on schedule.
If you thrive in a structured environment, enjoy solving problems, and take pride in keeping processes organized and accurate, we'd like to hear from you.

Job Description:

What You'll Do

Service Planning & Coordination

• Review and validate information required to create service work orders
• Set up and structure work orders according to project scope, budgets, and timelines
• Review service history and identify potential risks or concerns
• Ensure all required documentation, approvals, and supporting information are complete
• Coordinate transportation, site access, and third-party vendor requirements
• Schedule planning meetings and track action items and follow-up activities

Administration & Process Management

• Maintain accurate and up-to-date information across multiple systems
• Process administrative requests and required documentation
• Update work orders, including labour, parts, and billing adjustments
• Monitor project progress and communicate risks, delays, and changes to internal stakeholders
• Support process compliance and documentation quality standards

Work Order Closure & Invoicing

• Verify work orders are complete and ready for final review
• Follow up on outstanding documentation, labour entries, parts returns, and billing requirements
• Prepare completed work orders for invoicing
• Track and escalate delays to help ensure timely billing and job completion

Team Support

• Provide updates on work order status and progress to internal teams
• Assist planners, supervisors, and operations personnel with administrative support
• Participate in team meetings and contribute to workflow coordination and continuous improvement

What We're Looking For

Skills & Qualifications

• Strong attention to detail with a high level of accuracy
• Excellent organizational and time-management skills
• Strong computer skills with proficiency in Microsoft Office
• Ability to learn and navigate multiple software systems
• Strong communication and collaboration skills
• Ability to prioritize competing tasks in a fast-paced environment
• Analytical thinking and problem-solving abilities

Experience

• Post-secondary education in Business Administration, Office Administration, or a related field is considered an asset
• 2-4 years of experience in an administrative, coordinator, or support role
• Experience in service, construction, oil & gas, industrial, manufacturing, dealership, or related environments is an asset
• Experience with Salesforce or similar CRM systems is an asset

What Will Make You Successful

• You enjoy process-driven work and managing detailed documentation
• You are comfortable handling multiple priorities and deadlines
• You take ownership of your work and follow through on important details
• You enjoy supporting a team and contributing to operational success
• You are proactive, organized, and solutions-focused

Why Join Us?

• Unique 7 days on, 7 days off schedule, providing excellent work-life balance
• Edmonton-based, in-office position
• Opportunity to learn and grow within a dynamic service organization
• Exposure to operations, service delivery, and project coordination
• Collaborative and supportive team environment
• Opportunity to make a meaningful impact by supporting critical business operations

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.