Service Writer

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Fort McMurray, AB
Schedule: Monday to Friday (5x2)
Position Type: Full-Time, Permanent
Keep Heavy Equipment Operations Running Smoothly
Are you highly organized, customer-focused, and comfortable working in a fast-paced service environment? We're looking for a Service Writer to join our Fort McMurray team.
In this role, you'll be the central point of coordination between customers, technicians, parts personnel, and shop leadership. You'll play a critical role in ensuring work orders are processed accurately, service activities stay organized, and customers receive exceptional support from start to finish.
If you thrive in an environment where every day is different and enjoy balancing customer service, administration, and operational coordination, we'd love to hear from you. Based on similar internal Service Writer role documentation, this position focuses on work order management, technician coordination, customer support, invoicing accuracy, and service operations administration.

Job Description:

What You'll Do

Customer Service & Service Coordination

• Serve as a primary point of contact for customers, providing professional and timely support.
• Receive and log service calls for field technicians.
• Dispatch field technicians and maintain visibility of technician locations to support safe operations.
• Build and maintain strong relationships with new and existing customers.
• Coordinate with the Shop Foreman, Service Manager, and Parts Department to ensure smooth execution of service work.
• Schedule lube technicians and maintain the shop service board.
• Support equipment exchanges and service-related customer requests.

Work Order & Administrative Management

• Open, update, process, and close work orders accurately.
• Prepare customer invoices and ensure all billable documentation is complete and accurate.
• Track purchase orders and follow up with customers as needed.
• Maintain Service Maintenance Files (SMFs) and equipment records.
• Update equipment statuses and maintain accurate service documentation.
• Coordinate Non-Destructive Testing (NDT) requirements and maintain tracking records.
• Ensure paperwork is completed and processed in a timely manner.
• Utilize systems such as Microsoft Excel and RentalMan to support daily operations.

Operational Support

• Provide mechanics with the documentation required to complete daily work assignments.
• Maintain customer-owned equipment records.
• Identify opportunities to improve efficiency and support cost-effective branch operations.
• Collaborate with service leadership to support branch performance and customer satisfaction.

What We're Looking For

Qualifications

• 2 to 5 years of experience in a mechanical, service, heavy equipment, transportation, or shop environment.
• Strong administrative and organizational skills.
• Exceptional attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service and communication skills.
• Comfortable working independently with minimal supervision.

Technical Skills

• Proficiency with Microsoft Office applications, particularly Excel.
• Experience with computer-based service, inventory, or maintenance systems.
• Ability to learn new systems and processes quickly.

Why Join Us?

• Stable Monday to Friday schedule.
• Opportunity to work alongside skilled technicians and industry professionals.
• Dynamic role with a mix of customer interaction and operational coordination.
• Supportive team environment where your contributions make a direct impact on daily operations.
• Career development opportunities within a growing service organization.

Who Will Succeed in This Role?

You'll be successful if you:

• Enjoy keeping people and processes organized.
• Are proactive and solution-oriented.
• Communicate confidently with customers and internal teams.
• Take pride in accuracy and attention to detail.
• Can manage competing priorities while maintaining a positive attitude.

If you're looking for an opportunity to build your career while supporting essential service operations in Fort McMurray, we encourage you to apply today.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.