Specialist I, IT Service Management Office – ITOM & CMDB

Posting End Date:

August 06, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we are committed to delivering safe, reliable energy while advancing operational excellence through innovation and technology. We are seeking a Specialist I, IT Service Management Office – ITOM & CMDB to lead and mature our ServiceNow IT Operations Management capabilities across a complex hybrid technology environment. In this role, you will serve as the enterprise authority for CMDB, Discovery, Service Mapping, Event Management, and operational visibility, enabling proactive service management and data-driven decision making. Working closely with cross-functional technology teams and service providers, you will help strengthen service resilience, improve operational efficiency, and support Enbridge's digital transformation journey.

We’d love to hear from you! Apply today for this exciting opportunity with Enbridge.

What You Will Do:

• Lead the strategy, governance, and optimization of ServiceNow ITOM capabilities, including CMDB, Discovery, Service Mapping, Event Management, and integrations.

• Own the enterprise CMDB and Configuration Management practice, ensuring data accuracy, integrity, compliance, and lifecycle management.

• Define and enforce CMDB governance standards, data quality controls, identification and reconciliation rules, and audit requirements.

• Design and optimize Discovery, Cloud Discovery, and Service Mapping solutions across hybrid technology environments.

• Develop and enhance ServiceNow solutions using JavaScript, Flow Designer, Integration Hub, and REST/SOAP integrations.

• Lead the architecture, development, and support of ServiceNow ITOM and CMDB-related solutions and integrations.

• Drive automation and operational intelligence initiatives to improve service visibility, efficiency, and reliability.

• Partner with Infrastructure, Cloud, Security, Network, and Application teams to maintain accurate service maps, CI relationships, and dependency models.

• Leverage CMDB and service mapping data to support Incident, Problem, Change, Asset, and Configuration Management processes.

• Act as a senior technical advisor during major incidents, accelerating root cause analysis and service restoration.

• Develop ITOM and CMDB roadmaps, standards, and best practices to advance platform maturity.

• Provide technical leadership and mentorship while aligning ITOM and CMDB capabilities with business and operational objectives.

Who You Are:

• University degree in Information Technology, Computer Science, Engineering, or a related discipline, with 6+ years of experience in ServiceNow, IT Operations Management, Configuration Management, Enterprise Service Management, or related disciplines.

• Strong hands-on experience with ServiceNow ITOM and ITSM modules, including: CMDB, Discovery, Service Mapping, Event Management, Service Graph Connectors, Cloud Discovery, Operational Intelligence/AIOps

• Proven experience designing, implementing, and governing enterprise CMDB and Configuration Management solutions within large and complex hybrid technology environments.

• Demonstrated ServiceNow development experience using JavaScript, Business Rules, UI Policies, Flow Designer etc.

• Experience designing and supporting integrations between ServiceNow and enterprise monitoring, observability, infrastructure, cloud, and asset management platforms.

• Strong understanding of CI lifecycle management, data governance, identification and reconciliation rules, service mapping, and dependency modeling.

• Knowledge of cloud, infrastructure, networking, databases, virtualization, and application architectures, including platforms such as Azure and AWS.

• Experience supporting ITIL-based processes, including Incident, Problem, Change, Asset, and Configuration Management.

• Demonstrated ability to develop governance frameworks, standards, metrics, and service maturity initiatives while influencing stakeholders across multiple teams.

• Excellent leadership, communication, analytical, troubleshooting, and problem-solving skills, with a strong customer focus and attention to detail.

Preferred:

• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (Discovery), ServiceNow Certified Implementation Specialist (Service Mapping), ServiceNow Certified Implementation Specialist (ITOM).

• ServiceNow Certified Technical Architect (CTA) or equivalent advanced ServiceNow certifications.

• ITIL v4 Managing Professional, ITIL Expert, or equivalent IT Service Management certifications.

Working Conditions:

• Office Environment.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.

• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.

• Valuable retirement savings plans, including a savings plan with company stock as an investment option.

• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.

• An Employee and Family Assistance Program.

• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com