Supervisor, Program Administration

Job Information
Job Title: Supervisor, Program Administration 
Job Requisition ID: 87086
Ministry: Assisted Living and Social Services
Location: Lethbridge
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: September 4, 2026
Classification: Administration 1
Salary: $2,316.22 to $3,015.06 bi-weekly ($60,453 - $78,693/year)
Assisted Living and Social Services (ALSS) provides supports for seniors, families, and communities, and helps Albertans access disability services, continuing care, financial supports, affordable housing, services for the homeless, and other social-based programs. The Ministry supports Albertans through a person-centered, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families. For more information on the ALSS Ministry, please visit: https://www.alberta.ca/assisted-living-and-social-services 

The Office of the Public Guardian and Trustee (OPGT) provides essential support for individuals that are not able to make personal or financial decisions. It offers guardianship and trusteeship services, administers estates, and manages benefits. OPGT also oversees capacity assessments, investigates complaints regarding decision-makers, and provides guidance on advance planning and personal directives. For more information on OPGT, please visit: https://www.alberta.ca/opgt-supports

Role Responsibilities

Reporting to the Public Guardian (PG), the Supervisor, Program Administration plays a key role in leading administrative teams, improving program operations, and ensuring compliance with legislation governing the Office of the Public Guardian and Trustee. This includes adherence to the Adult Guardianship and Trusteeship Act (AGTA), Adult Guardianship and Trusteeship Regulations (AGTR), Personal Directives Act (PDA), and Mental Health Act.

The position involves developing, implementing, and improving branch policies and procedures to ensure that administrative service delivery meets the highest standards of quality and efficiency.

Key Responsibilities: 

Program Development and Continuous Improvement

• Develop and enhance policies, procedures, and processes to improve administrative service delivery.
• Provide expert advice and support to management on court applications for adult co-decision making, guardianship and trusteeship.
• Contribute to identifying issues, developing options, and implementing solutions for program improvement.

Team Supervision:

• Lead and supervise regional administrative teams (AS3 and AS4 levels) involved in co-decision making, guardianship, and trusteeship applications.
• Oversee the preparation and processing of court documents, ensuring compliance with legislation, policies, and protocols.
• Manage the screening of court documents for completeness prior to approval and filing with the Clerk of the Court, Court of King’s Bench.
• Ensure compliance of regional administrative teams in meeting quality expectations and provincial procedural standards. 

Regional Office Operations:

• Ensure smooth administrative and operational services of regional office.
• Provide comprehensive support to maintain efficiency and compliance with internal and external requirements.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Minimum Requirements

• One-year certificate in a related field plus two years related experience; or equivalent as described. 
  

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience. 

Assets:

• Demonstrated program improvement skills and experience.
• Experience leading or supervising a team.
• Experience with implementing change management strategies and leading through change.
• Experience managing collaborative internal and external relationships.
• Experience with legal documents or Court applications.
• Demonstrated knowledge of various computer software programs (Microsoft Office/M365) at an advanced level acquired through related education or a combination of education and experience. 
• Experience implementing digital transformation initiatives and system modernization. 
• Experience/interest in Artificial Intelligence (AI) such as MS CoPilot, Gemini, Gemini Notebook. 
• A diploma in a related field.
• Experience with budgeting, forecasting, procurement and invoice payment. 
• Excellent written and verbal communication skills.
• Demonstrated knowledge of policies, procedures, or legislation of the Office of the Public Guardian and Trustee.
• Project Management experience.
• Records Management experience.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of work: 36.25 hours per week, Monday – Friday. 

Cover letter is required and will be used to evaluate written communication skills.

Final candidates will be required to undergo security screening. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
Links and information on what we have to offer:

• Working for the Alberta Public Service 
• Public Service Pension Plan (PSPP)  
• Alberta Public Service Benefit Information 
• Professional learning and development
• Research Alberta Public Service Careers tool 
• Positive workplace culture and work-life balance

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please see Job Application Resources for information. 
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Baiju Jacob at Baiju.Jacob@gov.ab.ca.