Systems Trainer – Pharmacy

Calgary Co-op is one of the largest consumer co-operatives in North America, proudly serving Calgary and surrounding communities for over 60 years. Our pharmacy teams are committed to delivering exceptional patient care with the highest standards of safety, accuracy, and compassion. As we continue to grow and evolve our digital capabilities, we are looking for a passionate Systems Trainer to help our pharmacy professionals thrive with the tools they use every day.

The Opportunity

Reporting to the Pharmacy Operations Manager, the Systems Trainer – Pharmacy plays a critical role in building and sustaining digital proficiency across our pharmacy team. You will design, develop, and deliver comprehensive training programs on pharmacy management systems, dispensing software, and related digital tools — ensuring every team member can perform safely, accurately, and efficiently.

You will partner closely with pharmacy leadership, IT, and operational stakeholders to assess training needs, support system rollouts, and champion a culture of continuous learning and operational excellence.

What You'll Do

Training Delivery

• Facilitate system training for new and existing pharmacy staff on pharmacy management systems, POS/dispensing platforms, inventory tools, and compliance software
• Deliver both classroom-based and on-the-job training to build competency across all user levels.

Curriculum Development

• Design, update, and maintain training materials including user guides, quick-reference cards, e-learning modules, and SOPs
• Ensure all content reflects current system configurations, regulatory requirements, and best practices.

Needs Assessment & Gap Analysis

• Conduct ongoing assessments to identify training gaps and evaluate staff system proficiency.
• Collaborate with pharmacy managers and IT to prioritize learning needs aligned with operational and regulatory goals.

System Implementation & Upgrade Support

• Partner with IT and project teams during system implementations and upgrades to develop go-live training plans
• Provide floor support to ensure pharmacy staff are fully prepared before and during technology transitions

Competency Tracking & Reporting

• Track training completion and assess learner proficiency through evaluations and observations.
• Maintain accurate training records and report on training metrics to pharmacy management and HR.

Stakeholder Collaboration

• Liaise with pharmacy managers, IT, HR, and vendor representatives to stay current on system updates.
• Coordinate training logistics and align programs with departmental and organizational objectives.

Quality Assurance & Continuous Improvement

• Monitor system usage trends and training effectiveness; recommend process improvements.
• Ensure all training activities align with pharmacy regulations, accreditation standards, and organizational policies.

Administrative & Scheduling

• Coordinate training schedules, book facilities, and manage training documentation and version control.
• Support onboarding logistics for new pharmacy hires to ensure a smooth start-up experience.

What You Bring

Required Qualifications

• Certificate from an accredited Pharmacy Technician program
• Proficiency with Pharmacy Management Systems, including Kroll

Preferred Qualifications

• Minimum 2 years of experience delivering training in a healthcare, pharmacy, or clinical operations environment
• Proficiency with pharmacy platforms such as Kroll Advanced Workflow (Paperless), CRM platforms, Netcare, and virtual meeting/online booking tools
• Experience with Central Fill pharmacy automation systems and robotics
• Strong facilitation, communication, and adult learning skills with the ability to train individuals at varying technical skill levels
• Experience developing and maintaining training materials, best practices, and e-learning content
• Ability to manage multiple training projects simultaneously in a fast-paced, regulated environment
• Solid understanding of ACP Standards of Practice, scope of practice, and relevant provincial and federal pharmacy legislation in Alberta (e.g., Health Professions Act)

Why Calgary Co-op

• Be part of a purpose-driven, community-focused organization with deep roots in Calgary.
• Collaborative and supportive team culture.
• Opportunities for professional development and continued growth.
• Competitive compensation and benefits.