Workforce Support Consultant

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join

The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

This role supports the Operational Services workforce by developing and implementing, programs designed to support the psychological well-being of our employees in alignment with corporate programs. This position works closely with OS Leadership and partners ensuring alignment with established programs, priorities, critical OS risks, and best practices.  Primary duties include:

• Develop collaborative relationships with leaders at all levels across OS, building trust and respect through engagement
• Build and sustain strategic partnerships with corporate teams to share learnings, incorporate best practices and align programs (ie: Healthy Workplace, HR Business Partners, Recreation Specialists).
• Design, deliver and implement departmental programming focused on the development of leader capability to support the psychological well-being of employees.
• Integratecorporate frameworks and policies into department and BU-specific supports and programs (ie: Operationalizing Psychological Health and Safety aligned to the corporate Psychological Safety Framework).
• Coordinate implementation of approved tactics and actions supporting leaders and staff to understand and implement a psychological safety and wellness approach and support into their daily activities.
• Collaborate and consult with professionals across OS using operational and technical expertise to align subject matter in development of programs, workforce processes and change initiatives to needs of operational workforce
• Develop performance metrics to demonstrate change and delivery on outcomes. Track and report on progress.
• Advocate for employees on the front lines in Operational Services, ensuring that departmental recommendations support and align with the needs of front-line staff.
• Provide confidential, one on one support when requested by OS leaders, ensuring employees have access to resources and support, ensuring employee well-being and safety (ie: conversations aligned to the Attendance Support Program).

• Work with Learning and Safety teams across OS to develop materials, tactics and tools. Tailor departmental material where necessary to address the unique needs of the business units.

Qualifications 

• Degree in Human or Social Sciences, Business Administration or Management, Science or a related discipline.
• A specialization, professional designation, or additional certification such as being a Registered Social Worker, Clinical Psychologist, Certified Professional in Human Resources, or other closely related discipline.
• At least 8 years of related experience is required where you have acquired the ability to coach, assess and support leaders of all levels. 
• Experience related to program development and implementation that supports the psychological wellness and culture of organizations in operational settings is an asset to this role.
• Competencies for this position include attention to detail, strong communication and problem solving, and strong planning and organizing skills.
   

Pre-employment Requirements 

• Successful applicants must provide proof of qualifications.

 Workstyle 

• This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Position and Pay Information

• Business Unit: Operational Excellence - Operational Services
• Union: CUPE Local 38
• Position Type: 1 Temporary (Up to 18 months)
• Compensation: Pay Grade 12 $48.54 - 64.88 per hour
• Hours of work: Standard 35 hour work week.
• Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
• Location: 800 Macleod Trail S.E.
• Audience: Internal/External
• Apply By: November 6, 2026
• Job ID: 315330