Administrator, Technical Services

About the Department

Event and Theatre, and Hospitality Services (ETHS) is a division of the Finance and Commercial Operations area of Mount Royal University (MRU). ETHS encompasses both the Theatre and Conference service operations of MRU and is responsible for booking and executing exceptional quality events in MRU's performance venues (Taylor Centre for the Performing Arts, Ross Glen Hall, Wright Theatre, Leacock Theatre, Nickle Theatre, and associated classroom and event spaces). ETHS is home of the Taylor Centre Concert Season, and Bella Live from your Couch virtual presentation seasons as well as being considered one of the top 5 roadhouse venue operators in Calgary.

About the Role

The Administrator, Technical Services reports to the General Manager, Theatre and Performance Services and is under the direction of the Lead, Technical Theatre Operations. The Administrator, Technical Services is responsible for advancing and supporting events at MRU with a focus on Ross Glen Hall and MRU Conference spaces. They will be required to have an understanding of the Bella Concert Hall, TransAlta Pavilion, Hal and Marnie Wyatt Atelier, Leacock, Nickle Theatres, TransCanada Amphitheatre and other locations known further as the “Performance and Event Venues”. The incumbent will, alongside the Lead, Technical Theatre Operations, develop a maintenance and capital upgrade plan for Ross Glen Hall. They will provide on-site supervision to casual technical staff, other casual staff, event producers and contracted technical staff particularly relating to the safe and efficient production of events in MRU conference and performance venues. The incumbent provides set up and operation support for non-performance activities in conference and performance venues such as instruction or rehearsal, and assists with the coordination of knowledge and information base for equipment.

Responsibilities

Administer technical and setup services for event clients, primarily in Ross Glen Hall.

• Consultation and Needs Assessment: Meets directly with conference, academic, and external event clients to evaluate their event scopes, understand their vision, and translate their requests into actionable technical requirements.
• Technical Advancing: Reviews incoming technical riders, schematics, floor plans, and run-of-show documents well in advance of events to anticipate operational bottlenecks, power needs, and equipment limitations.
• On-Site Client Liaison: Acts as the primary day-of-show technical host and operational point of contact for clients using Ross Glen Hall, managing expectations and guiding non-technical users through live event protocols with a high level of customer service.
• Execution of Event Technology: Directly operates or oversees the setup of complex audio reinforcement, multi-media projection, lighting systems, and live-streaming/recording platforms to ensure flawless technical delivery.

Coordinate and staff the technical aspects of events

• Resource and Shift Planning: Evaluates the technical scope of booked events to determine accurate staffing levels, creating and managing optimized work schedules for casual technical support teams.
• Cross-Departmental Collaboration: Communicates regularly with Theatre and Event Specialists, Box Office, Security, Facilities, and Catering to align event logistics, load-in times, and shared space utilization.
• Real-Time Troubleshooting: Monitors active events and handles real-time tactical adjustments, troubleshooting sudden technical failures or schedule changes independently without immediate supervisory oversight.
• Administrative Tracking: Gathers and logs detailed records of chargeable time, resource consumption, and materials used during events to ensure accurate cross-departmental billing and reporting.

Maintain audio visual equipment in Ross Glen Hall including an overall Capital Maintenance Plan

• Routine and Preventative Maintenance: Executes regular maintenance, diagnostic testing, and physical or digital repairs on conference and theatre technology specific to Ross Glen Hall
• to minimize downtime.
• Capital Planning Integration: Collaborates closely with the Lead, Technical Theatre Operations to formulate, update, and manage a long-term capital upgrade and maintenance plan for the venue’s technical assets.
• Inventory & Asset Control: Maintains comprehensive, up-to-date inventories of specialized hardware, cabling, consumables, and asset tracking data (including serial numbers and storage locations), proactively initiating purchase orders for replacements.
• Documentation Standards: Creates and updates clear operational manuals, standard setup guides, and troubleshooting documentation for the technology housed within the conference centre.

On-site supervision of casual event staff (as required)

• Direct Supervision & Leadership: Directs the daily work, load-ins, show calls, and load-outs of approximately casual AV technical staff members, ensuring adherence to high professional standards.
• Onboarding & Training: Conducts recruitment interviews, manages onboarding workflows, and provides hands-on technical training and operational orientations for new casual employees.
• Performance Assessment: Participates in evaluating the performance of casual technical staff, providing ongoing mentorship, guidance, and constructive feedback.
• Safety Enforcement: Enforces strict compliance with Mount Royal University’s occupational health and safety (OH&S) policies, conducting rapid hazard assessments and ensuring safe operational practices (such as lifting, cable management, and working in public assembly areas).

Qualifications

• A minimum of a three-to-four-year degree (or equivalent combination of extensive practical experience and technical education)
• 5-8 years experience in professional event production, technical theatre, or conferenceaudiovisual management.
• Proven experience in a leadership, supervisory, or senior technical role involving crew coordination, client relationship management, and asset tracking.
• Hands-on experience troubleshooting complex AV networks, lighting consoles, sound reinforcement systems, and projection hardware.

Salary Range: $66,193.40 - $83,738.20

Closing Date: Open until a suitable candidate is found

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 4321, CV.pdf).