Analyst, Assessment Complaints

Job Information
Job Title: Analyst, Assessment Complaints 
Job Requisition ID: 86609
Ministry: Municipal Affairs
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: August 27, 2026
Classification: Program Services 4
Salary: 3,148.22 to 4,126.82 bi-weekly ($82,168 - $107,710 /year) 

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. 

The Ministry of Municipal Affairs assists municipalities in providing well-managed, collaborative, and accountable local government to Albertans. Our main responsibilities are:

• Funding supports for municipalities.
• A system that strives to ensure appropriate safety standards for the construction and maintenance of buildings and equipment.
• Protections for new home buyers and required licensing for home builders.
• Province-wide support for access to public library services for Albertans.
• Management of about 2.6 million acres of public land in the province's three Special Areas.
• Independent review and decisions on local matters by the Land and Property Rights Tribunal.
  

To learn more about Municipal Affairs, follow the link to: https://www.alberta.ca/municipal-affairs.aspx.

Role Responsibilities

• Manage and resolve complex property assessment complaints, ensuring compliance with legislation, policy, and assessment standards.
• Conduct research, investigations, and data analysis to support evidence-based recommendations and dispute resolution.
• Prepare and review technical reports, legal disclosures, tribunal submissions, and other complaint-related documentation.
• Collaborate with municipalities, legal representatives, and internal stakeholders to address assessment disputes and support hearings.
• Monitor complaint trends, legislative changes, and emerging issues to recommend process improvements and reduce future disputes.
• Support hearing preparation by reviewing evidence, coordinating documentation, and contributing to tribunal proceedings.
• Maintain accurate records and ensure the integrity of assessment data and complaint files.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance complaint resolution processes and policies.

The Job Description is provided for Further details on this position

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Drive for Results: Takes and delegates responsibility for outcomes. Uses variety of resources to monitor own performance standards. Acknowledges even indirect responsibility. Commits to what is good for Albertans even if not immediately accepted. Reaches goals consistent with APS direction.
• Develop Self and Others: Encourages development and integration of emerging methods by collaborating with cross functional teams to resolve high priority complaints.
  
• Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset. Credits others and gets talent recognized. Promotes collaboration and commitment.
  
• Creative Problem Solving: Engages the community and resources at hand to address issues. Seeks to understand impact of complaint resolution on future assessments.

Qualifications

Required: Post-secondary education, such as a Bachelor’s in Assessment, Law, Public Administration, Business, Project management or a related field plus a minimum four years of progressively related experience is required; or equivalent as described below.
Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; OR
• 1 year of experience for 1 year of education.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Assets: The incumbent must possess:

• Experience in property assessment, complaint resolution, tribunal processes, municipal administration, regulatory environments, legal support, or a related field.
• Knowledge of regulated assessment methodologies, assessment complaints, tribunal processes, administrative law principles, and applicable legislation (e.g., MGA, MRAT, CCRG, Minister’s Guidelines).
• Experience interpreting legislation, policies, legal documentation, witness reports, disclosure materials, and technical information.
• Experience preparing technical, analytical, and/or legal documentation for decision-makers, hearings, or regulatory processes.
• Strong analytical, critical thinking, and problem-solving skills, with the ability to identify key issues and risks and recommend practical solutions.
• Experience coordinating complex files with multiple stakeholders, competing priorities, and tight timelines.
• Strong communication, negotiation, and relationship-management skills, including the ability to work collaboratively with legal counsel, municipalities, assessors, agents, technical experts, and regulatory bodies.
• Familiarity with assessment systems and databases (e.g., ALPAS, CAMAlot, ASSET) considered an asset.
• Project management experience, including coordinating multiple active files and deliverables.
• High proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and document management.
• Knowledge or experience in legal, paralegal, tribunal, mediation, regulatory, or conflict resolution environments would be considered an asset.
  

Notes

Term of Employment: Permanent
Hours of Work: 36.25 hours per week.
Location: Edmonton.
Cover Letter: Please provide a cover letter outlining your skills, knowledge and experience as they relate to the role.
Written Assessments: Candidates may be required to complete a written assessment to further evaluate their skills, knowledge, and experience related to the role.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP) .
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please see Job Application Resources for information. 
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Dana Polutnik at Dana.Polutnik@gov.ab.ca.