Case Coordinator Team Lead

Job Information
Job Title: Case Coordinator, Team Lead – Police Review Commission
Job Requisition ID: 86322
Ministry: Public Safety and Emergency Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent – 2 vacancies
Scope: Open Competition
Closing Date: August 17, 2026
Classification: Program Services 4
Salary: $3,148.20 to $4,126.82 bi-weekly ($82,168 - $107,710/year)
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service
Public Safety and Emergency Services – responsible for keeping communities safe and secure, upholding a fair and accessible justice system, and ensuring Alberta is prepared for and resilient to the impacts of disasters by working with our partners in law enforcement, justice, health, and social services.
For more information about the Ministry of Public Safety and Emergency Services, please visit our website at: https://www.alberta.ca/public-safety-and-emergency-services.
The Police Review Commission (PRC) is an independent, civilian-led agency responsible for overseeing the police complaints process for all police services in Alberta, including the investigation of potential criminal offences and non-criminal complaints involving police officer conduct. With approximately 150 staff, the PRC is at the forefront of leading and supporting police services through a significant transformation in oversight processes, accountability, and public confidence.
For more information about the PRC please visit: Police Review Commission – Home

Role Responsibilities

The Case Management and Resolution branch is responsible for receiving and verifying complaints, concerns, and compliments about police officers, identifying allegations, information gathering, assigning files to the appropriate unit, and preparing final reports and dispositions.
Role Responsibilities
Are you a natural leader who thrives in a fast-paced, high-volume environment? Do you have a passion for public service and a commitment to procedural fairness? If so, we invite you to bring your leadership skills to a dynamic team dedicated to supporting the integrity and accountability of police services.
As the Case Coordinator, Team Lead, you will supervise a team of case coordinators responsible for managing public complaints related to police conduct. You will ensure that all cases are handled with professionalism, impartiality, and in accordance with legislative and policy requirements. In addition to overseeing intake and case management processes, you will manage your own caseload of complex files and exercise decision-making authority delegated by the Chief Executive Officer.
Key Responsibilities:
• Supervise and support a team of case coordinators in the intake, review, and assignment of complaints.
• Review complaints to ensure completeness and contact complainants for additional information as needed.
• Identify and assess complex complaints, recommending appropriate actions to management.
• Prepare summaries of allegations and recommend appropriate case routing.
• Refer complaints to police services when appropriate (e.g., performance issues, policy/service matters).
• Monitor case progress to ensure compliance with legislative timelines and procedural requirements.
• Collaborate with resolution specialists, investigators, and legal teams to develop recommendations.
• Prepare disposition, notification, and update letters.
• Communicate professionally and empathetically with complainants and stakeholders.
• Apply trauma-informed, culturally responsive, and de-escalation techniques throughout the complaint process.
• Maintain the highest standards of confidentiality, ethics, and professionalism.

The Job Description is provided for Further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
The successful candidate will demonstrate the following APS competencies:

• Systems Thinking – The team lead identifies trends and process improvements to support the PRC's mandate and align operations with organizational goals. 
• Drive for Results – Supervises case coordinators and supports them to achieve results consistent with the mandate of the Police Review Commission.
• Build Collaborative Environments – Fosters a working environment where staff are empowered to share ideas, provide feedback, and take accountability for their work.

• Agility – The team lead must navigate a high-volume caseload while adapting to evolving processes and policies. 

Qualifications

A university degree (4 years) in education, public policy, sociology, criminology, or a related field, plus a minimum of four (4) years of progressively responsible experience.
Equivalency:
Directly related education or experience considered on the basis of: 
1 year of education for 1 year of experience; or 
1 year of experience for 1 year of education.
Required:
• Experience in case management within a legal, regulatory, or oversight setting, with the ability to oversee and coordinate complex files effectively.
• Experience interpreting and applying policies and procedures within a case management framework, ensuring compliance with established guidelines and regulatory requirements.
• Experience in supporting and mentoring team members, providing guidance on case handling, workload distribution, and professional development.
Assets:
• Knowledge of conflict resolution strategies and trauma-informed approaches to ensure a fair and supportive complaint resolution process. 
• Proficiency in analyzing administrative data to track case trends, identify gaps, and support continuous improvement initiatives. 
• Experience in workflow management and process optimization to improve efficiency and effectiveness in case resolution.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

• Location: JJ Bowlen, Calgary or Labour Building, Edmonton
• Hours of work: 7.25 hours per day/ 36.25 hours per week
• Monday to Friday 8:15am to 4:30pm (in-person)
• Some travel may be required (<= 25%)

Other Application Information:

• A cover letter is required and will be used to evaluate your writing skills. Cover letter should be no longer than one page. Final candidates may be required to undergo a written test demonstrating writing skills and abilities pre or post interview.
• Please indicate employment duration for all roles listed on your resume e.g. Jan 2022 to Dec 2023
• This position may require final candidates to undergo a security clearance.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please see Job Application Resoures for information. 
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Marie Mar Bolaron at Mariemar.Bolaron@gov.ab.ca.