Case Support Analyst

Job Information

Job Title: Case Support Analyst
Job Requisition ID: 87684
Organization: Office of the Information and Privacy Commissioner

Location: Calgary

Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Regular/Temporary: Permanent

Scope: Open
Closing Date: September 25, 2026
Classification: Program Services 4E

Salary: ​$3,148.20 $4,126.82 bi-weekly ($82,168 - $107,710/year)

About Us

The Office of the Information and Privacy Commissioner of Alberta (OIPC) is dedicated to advocating for the access and privacy rights of Albertans. It ensures that public bodies, health custodians, and private sector organizations uphold these rights as prescribed by Alberta's laws. The OIPC provides fair, independent, and impartial reviews in a timely and efficient manner.

OIPC is known for its comprehensive regulatory role, proactive engagement with technological advancements, commitment to public education, collaborative culture, and the significant impact of its work in protecting privacy and access to information.

The Commissioner is an Officer of the Legislature who reports directly to the Legislative Assembly of Alberta. Through the OIPC, the Commissioner performs the compliance oversight and regulatory responsibilities set out in Alberta’s access to information and privacy laws:

The Health Information Act (HIA)
The Personal Information Protection Act (PIPA)

The Access to Information Act (ATIA)

The Protection of Privacy Act (POPA)

Alberta is one of the few jurisdictions in Canada with comprehensive laws covering public, private, and health sectors. This unique legal framework provides an unparalleled opportunity for privacy and access practitioners to make a significant impact across diverse fields.

The intersection of privacy and access with the world of technology is fast growing and cutting edge. Be a part of it!

Why OIPC Alberta?

Alberta is rapidly becoming a hub for technological advancements, particularly in AI and data protection. Enjoy a high quality of life with competitive salaries, no provincial sales tax, and affordable housing. Thrive in a growing and diverse economy expanding into various industries where privacy rights matter. Benefit from flexible work arrangements and the stunning natural beauty of the Rockies, offering world-class outdoor activities for an ideal work-life balance.

The OIPC is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported.

To learn more about the work that we do please visit:

http://www.oipc.ab.ca/

Role Responsibilities

Are you passionate about access and privacy? If you like the opportunity to work on a variety of duties within multiple teams, come join our organization!

The Case Support Analyst position will perform various functions within the Compliance Support (CS) and Case Resolution (CR) teams of the Case Management division, while also providing office management duties to ensure our Calgary office runs smoothly. 

While working for the Compliance Support team (approximately 60% of the time), you will provide the first-level review and assessment on Privacy Impact Assessments (PIAs) and breach reports that are submitted to the OIPC to determine jurisdiction, applicable legislation and issues. The primary focus will be on the review, analysis and processing of PIAs, SRBs (self reported breaches) and RFIs (requests for information). As the work of the CS team expands, you will provide the first level of review for other submissions, such as policies and procedures, which may be sent to the OIPC for review and comment.

When working with the Case Resolution team (approximately 30% of the time), you will perform various tasks, such as assisting with resolution of deemed refusals and AMVIR (Access to Motor Vehicle Information Regulation) disclosure reviews. You will draft, for review, straightforward jurisdiction closure letters and decisions concerning extensions of the time to submit a review under the Acts. You will also provide backup support for the Case Resolution Intake Advisors.

You will be responsible for entering case-related data for both teams into the OIPC’s electronic case management system as needed for file related work and management, including adding contact information and creating accounts for parties, case types, subject matters, issues, relevant legislation, timelines and phases within the OIPC process. Additional responsibilities include responding to incoming inquiries from various stakeholders. 

You will also be responsible for office management duties (approximately 10% of the time) for the Calgary office. This involves coordinating building management functions and contractors in the Calgary office, security, parking, shredding, surplus and petty cash management. Other duties include ordering supplies and water, handling mail and courier deliveries (GoA courier and external), and organization of kitchen. You will assist with Calgary general office operational duties, which includes being the office maintenance contact for WORTS (Infrastructure Work Order Request Tracking system), or other requests.

For a copy of the full job description, please visit this Link.

 

Qualifications and Requirments

A University graduation in a related field plus four years of progressively responsible related experience. Equivalencies may be considered on the basis of one year of education for one year of experience, or one year of experience for one year of education. 

General knowledge of the legislation the Commissioner oversees or demonstrated ability to apply and interpret legislation would be an asset. Technical experience that would assist with assessing PIA requirements would be an asset.

Skills & Abilities:

1. • Knowledge of the practical application of Alberta’s access and privacy laws would be an asset. 
   • Knowledge of and experience dealing with difficult individuals.
   • Knowledge of trends and issues in the areas of access, information handling, technology and privacy.
   • Experience in interpreting and explaining legislation in terms understandable to parties.
   • Ability to work independently and collaboratively in a team environment.
   • Ability to manage competing priorities.
   • Strong oral and written communication skills.
   • Ability to exercise appropriate professional judgment.
   • Strong organizational and time management skills.
   • Good analytical and problem-solving skills, including the ability to assess privacy breach and PIA requirements within specified criteria.
   • Knowledge of administrative law; due process; administrative and procedural fairness.
   • Ability to perform work efficiently while ensuring quality.
   • Knowledge of information handling and records and database management.
   • Good negotiation and dispute resolution skills.
   • Excellent attention to detail and organizational and multi-tasking skills.
   • Ability to function and make decisions independently.
   • Ability to maintain objectivity, neutrality, and high ethical standards and deliver high quality of service under stressful conditions.

Notes

• Final candidates for this position will be asked to undergo a security clearance.
• This competition will be used to fill current and future vacancies within the OIPC as the current or lower level.
• Hours of Work for this position are 36.25 hours per week, Monday to Friday.

 

How To Apply

• Candidates are required to apply online.

• A cover letter demonstrating how your qualifications, experience and skills would assist you in being successful in this position is required. The cover letter will be used as a screening tool. Do not use AI generated cover letters. Applications submitted without a cover letter will not be considered.

• Applicants who have completed post-secondary studies from outside of Canada must obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) at https://www.alberta.ca/international-qualifications-assessment.aspx or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information https://canalliance.org/en/default.html. Applicants must include their assessment certificate from IQAS or any other educational assessment service as part of their resume in order to be considered.

Closing Statement 

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting, please contact Gisele Christensen, Human Resource Advisor at gchristensen@oipc.ab.ca