Continuous Improvement Project Manager (SPA II)

The City of Edmonton is looking for forward-thinking professionals to join the Department Strategy Section as a Project Manager. Reporting to the Manager of Service Experience and Improvement, you will play a vital role in anticipating and planning for the future of our city. In this role, you’ll partner closely with clients to deconstruct their toughest business challenges, design strategies and action plans, while guiding them through implementation.

You will translate ambiguous client challenges into effective, actionable solutions. You’ll work cross-functionally, lead high-impact initiatives, and continuously expand your expertise across different projects and teams. We are seeking a facilitator who can use their communication and negotiation skills to manage complex improvement projects. Join us in our commitment to continuous improvement and help us design services through a customer-centric lens.

As a Project Manager, you are an essential part of the team dedicated to continuous improvement and integration across City Operations. You will contribute to developing methodologies that assess, prioritize, and align initiatives at the department, branch, and corporate levels. Your day-to-day work involves leading project discovery and detailed scoping to ensure improvements are successfully implemented. By collaborating with various teams, you will help identify innovation opportunities and review services to ensure they meet the needs of the people we serve. You will also ensure that our structures and processes are perfectly aligned with the broader strategies of the Branch and Section. Ultimately, your work helps create a more efficient, effective, and responsive city government.

What will you do?

• Lead project discovery, scoping, analysis, and implementation of service improvements within the department
• Confidently working with extended leadership teams and stakeholders (Deputy City Manager, Branch Managers, Directors, Managers, Supervisors) to ensure their needs/expectations are met
• Facilitate workshops and improvement sessions to foster collaboration and design-led solutions
• Develop and monitor performance measures to identify trends, issues, and areas for corrective action
• Partner with internal collaborators and community partners to coordinate and integrate strategic activities
• Manage the full life-cycle of projects, including business case preparation, financial analysis, and reporting
• Research best practices and emerging technologies to keep City Operations at the forefront of innovation
• Creative problem-solving and systems thinking to assess options to achieve outcomes while recognizing the broader impacts and connections across the corporation
• Act as a champion for the department while participating in various committees and working groups

Qualifications

• A university degree in business administration, public administration, or a related field
• Minimum of five (5) years of experience relevant to project management, strategic and operational business planning, and consulting or related discipline

Assets

• Project management or leadership experience within a public sector environment
• Experience with complex data analysis and tools, and translating findings into actionable recommendations
• Familiarity with municipal policy development and environmental scanning

Skills required for success

• Proven experience working with corporate performance measures, budgets, and business case development
• Considerable knowledge of project management and continuous improvement methodologies, such as Lean Six Sigma, Agile, or Prosci Change Management
• Advanced knowledge of research methodologies, including data collection and results analysis
• Strong communication (verbal and visual) and negotiation skills to engage various collaborators
• The ability to use systems thinking to assess options and recognize broader connections across the corporation
• Skill in building collaborative relationships and mediating disputes to ensure a win-win approach for all parties
• Ability to work independently and within cross-functional teams to manage competing priorities
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits.

Up to 2 temporary full-time position for up to 11 months

Hours of Work: 40 hours per week

Salary Range: $48.774 - $61.628 (Hourly) $101,840.110 - $128,679.260 (Annually)

Recruitment Consultant: AG/SO

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

Classification Title: Strategic Planning Anlalyst II
Posting Date: Aug 25, 2026
Closing Date: Sept 15, 2026 11:59:00 PM (MDT)
Number of Openings (up to): 2 - Temporary Full-time
Union: CSU 52
Department: City Operations
Work Location(s): 15th Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4