CSD Supervisor - AISH

Job Information
Job Title: Common Service Delivery Supervisor - Assured Income for the Severely Handicapped
Job Requisition ID: 86557
Ministry: Assisted Living and Social Services
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Temporary
Scope: Open Competition
Closing Date: August 25, 2026
Classification: Administrative Support 6
Salary: 2265.79 to 2866.95 bi-weekly ($59,137 - $74,827/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

Assisted Living and Social Services (ALSS) helps provide stability and security for vulnerable Albertans, including seniors, people with disabilities, low-income individuals and those facing homelessness, while also providing opportunities to foster independence and quality of life. This includes supporting the delivery of preventive programming and helping Albertans access disability services, homelessness supports, financial assistance and employment services, seniors supports, continuing care and other social-based programs.

The Employment and Financial Services Division is working to help better connect Albertans to programs and services and to ensure Albertans have access to the right services at the right time through a common front-end experience whether through our contact centers or in-person offices.

To learn more about Assisted Living and Social Services, and what it has to offer, follow this link: Assisted Living and Social Services | Alberta.ca

Role Responsibilities

Reporting to the Disability Income Assistance Team Lead. The CSD Supervisor-AISH, provides operational leadership to a team of Assessors in the Disability Income Assistance Processing Centre ensuring timely, accurate, and consistent service delivery in a high-volume environment. The role is responsible for overseeing Disability Income Assistance application processing activities, supporting staff in making general eligibility determinations, monitoring service standards, and ensuring compliance with legislation, policy, and business processes. Through quality assurance, coaching, and continuous improvement initiatives, the Supervisor promotes service excellence and timely outcomes for Albertans.

Key Responsibilities:

• Lead and oversee application processing and contact centre operations to ensure service standards are achieved.
• Provide leadership, coaching, and technical guidance to Assessors.
• Monitor workload distribution, performance, and operational priorities in a high-volume, time-sensitive environment.
• Conduct quality assurance reviews and file audits to ensure compliance with legislation, policy, procedures, and business practice.
• Support accurate and consistent eligibility determinations and decision-making.
• Resolve complex client issues or escalations.
• Identify opportunities for continuous improvement and implement process enhancements.
• Ensure applicants are treated fairly, consistently, and equitably throughout the application process.
• Collaborate with internal stakeholders to support program objectives and service delivery outcomes.

The Job Description is provided for Further details on this position. 

APS Competencies

Qualifications

High school diploma and four years of related experience.

Equivalency: Directly related experience or education considered on the basis of one year of experience for one year of education or one year of education for one year of experience.

Preference will be given to candidates with supervisory experience.

Assets:

• Experience working in a contact centre.
• Experience working with the Income Support or AISH program.
• Possess an in-depth knowledge of all applicable legislation, regulations, policies, criteria, guidelines, processes and procedures for assessing Disability Income Assistance applications for completeness and general eligibility.
• Working knowledge of department resources, programs and services.
• Advanced verbal and written communication skills are required to clarify facts, explained policies/legislation, direct client to the most appropriate course of action.
• Well developed organizational skills, time management and leadership skills including team building, motivation and influencing. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

• This position may be eligible for remote work within the Edmonton area; however, employees will be required to attend the office on a rotational basis and as operational needs require.
• Hours of work: Monday to Friday from 8:15 am to 4:30 pm.
• This position is temporary and expected to end on or before June 30, 2028
• Your cover letter and resume will be used as a screening tool to assess your written communication
• Final candidates for this competition will be asked to undergo academic verification and security screening.

In order to accurately reflect your related experience/education, in your resume, please include dates (including months and years) associated with all education and work experience.
If a security screening is required;

• Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Use for open competitions only - Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP)  
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please see Job Application Resources for information. 
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Baiju Jacob at Baiju.Jacob@gov.ab.ca.