Customer Support Center Representative

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Temporary (Fixed Term)

Position Overview:

Fixed-Term Contract | Monday to Friday | 40 Hours per Week
Are you a customer-focused professional who enjoys helping people, solving problems, and working in a fast-paced environment? We are looking for a Customer Support Centre Representative to join our team on a fixed-term contract basis.
As the first point of contact for customers, you will play a critical role in delivering an exceptional customer experience by directing inquiries, coordinating service requests, and supporting branch operations. This position works Monday to Friday and includes occasional overnight on-call shifts each month.

Job Description:

What You'll Do

Customer Support & Call Management

• Answer and manage incoming customer calls in a high-volume environment.
• Identify customer needs and connect them with the appropriate branch, department, or team member.
• Provide professional, timely, and accurate customer service.
• Handle sensitive and priority inquiries with discretion and professionalism.

Service Coordination

• Gather customer information and service requirements.
• Create and document service requests for branch follow-up and resolution.
• Ensure all customer interactions are accurately recorded.

Chat & Digital Support

• Respond to incoming customer chats and online inquiries.
• Direct parts and service requests to the appropriate teams.
• Collect key information and coordinate follow-up communication.

After-Hours Support

• Participate in occasional overnight on-call rotations.
• Monitor and respond to after-hours customer inquiries and urgent requests.
• Accurately document and communicate call-out information to appropriate teams.

Operational & Administrative Support

• Assist with maintaining accurate branch information and customer resources.
• Support reception coverage when required.
• Record and communicate customer feedback and operational updates.
• Assist with reporting and administrative activities that support daily business operations.

Lead Generation & Customer Inquiries

• Identify sales opportunities and submit customer leads.
• Route customer inquiries to sales and support teams for follow-up.
• Help ensure customers are connected with the right resources promptly.

What We're Looking For

Qualifications

• High School Diploma (Grade 12) or equivalent.
• Minimum 1 year of experience in a customer service, call centre, receptionist, dispatch, or similar support role.
• Experience working in a fast-paced, high-volume environment.
• Strong computer skills, including Microsoft Office applications.

Skills & Abilities

• Excellent verbal and written communication skills.
• Strong customer service mindset with a focus on finding solutions.
• Exceptional attention to detail and organizational skills.
• Ability to multitask and prioritize competing demands.
• Strong problem-solving and decision-making abilities.
• Comfortable working independently and as part of a team.
• Professional and confident when interacting with customers and stakeholders.

Why Join Us?

• Monday to Friday schedule
• Opportunity to work in a collaborative and supportive team environment.
• Gain experience supporting customers across multiple business areas.
• Play an important role in delivering excellent customer service and operational support.
• Develop valuable experience with customer support and service management systems.

If you enjoy helping customers, coordinating multiple priorities, and being the person people can rely on to get things done, we'd love to hear from you.

Apply today to join our team as a Customer Support Centre Representative.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.