Director, Clinical Support and Director, Registration Services

Job Information
Job Title: Director, Clinical Support and Director, Registration Services
Job Requisition ID: 87185
Ministry: Primary and Preventative Health Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: September 8, 2026
Classification: Senior Manager Zone 2 (M42Z2)
Salary: $5,139.30 to 6,526.16 bi-weekly ($134,135 - $170,332/year) 
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.
The Ministry of Primary and Preventive Health Services (PPHS) is building a more resilient and sustainable health care system that can support Albertans getting care when and where they need it, while responding to system-wide health challenges, improving health outcomes and maintaining fiscal responsibility.
Within PPHS, the Pharmaceutical and Supplementary Benefits (PSB) Division plays a key role in supporting Albertans' access to health services and benefits. The division provides governance for, and oversees the administration of:
• The Alberta Health Care Insurance Plan
• Remuneration systems and claims processing for physicians and allied health professionals
• Interprovincial reciprocal financial arrangements
• Provincial pharmaceutical policy, programs, and benefits
• Provincial laboratory and diagnostic imaging policy, planning, performance oversight, and governance
For more information about PPHS, visit the Ministry webiste.

Role Responsibilities

The PSB Division is seeking experienced and strategic leaders to fill two Director positions: Director, Clinical Support and Director, Registration Services. These roles offer the opportunity to lead complex initiatives, influence provincial policy and service delivery, build strong stakeholder relationships, and contribute to a sustainable, high-performing health system that serves Albertans now and into the future.
Director, Clinical Support
Key Responsibilities:

• Provide strategic leadership for provincial clinical support programs, including laboratory and diagnostic imaging policy, planning, and performance oversight.
• Lead the development, implementation, and evaluation of policies, strategies, and initiatives that enhance quality, access, and outcomes across the health system.
• Lead cross-Ministry and cross-sector initiatives and foster integration across the diagnostic imaging and laboratory services continuum to improve appropriateness, coordination, and patient outcomes.
• Collaborate with the Ministry of Hospital and Surgical Service, Acute Care Alberta, Primary Care Alberta, Alberta Health Services, Covenant Health, regulatory colleges, and other health system partners to advance provincial priorities and improve service delivery.
• Oversee performance measurement, reporting, and continuous improvement initiatives to support evidence-based decision-making and accountability.
• Build and maintain strong stakeholder relationships while leading complex issues management, planning, and change initiatives within Alberta’s heath system. 
• Champion innovation, and modernization transformation initiatives to improve patient access, service integration, and operational efficiency.
Director, Registration Services
Key Responsibilities:

• Provide strategic leadership for the administration and continuous improvement of the Alberta Health Care Insurance Plan (AHCIP) registration program and services.
• Lead the development, implementation, and evaluation of operational policies, procedures, and legislative initiatives that support program integrity and service excellence.
• Oversee agreements, contracts, and partnerships with external stakeholders, ensuring compliance with legislative, privacy, and data-sharing requirements.
• Build strong relationships with government ministries, service providers, and stakeholders to advance strategic priorities and improve service delivery.
• Lead business transformation and system modernization initiatives to improve program delivery, operational effectiveness, and client service.
The job descriptions are provided for further details on this position:
Director, Clinical Support
Director, Registration Services

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
• Build Collaborative Environments: Build inclusive, high-performing teams and foster collaboration among diverse stakeholders to achieve shared outcomes.
• Develop Networks: Establishes and maintains strategic relationships across government, the health sector, and external organizations to advance ministry priorities.
• Systems Thinking: Considers the broader impact of decisions and integrates organizational priorities, risks, and stakeholder perspectives into planning and decision-making.
• Creative Problem Solving: Analyzes complex issues, develops innovative solutions, and balances strategic objectives with operational realities.
• Agility: Adapts quickly to changing priorities and emerging issues while leading teams through change and continuous improvement.

Qualifications

University graduation in a related field (Public Administration, Medicine, Social Science, Medical Laboratory Science, Business or Public Health) supplemented by seven years of progressively responsible experience. Related experience or education may be considered as an equivalency on a one for one basis.
Assets: 
- Experience leading policy, program, and/or operational initiatives in a health care, health insurance, or public sector environment.
- Knowledge of Alberta’s health system, legislation, privacy requirements, and stakeholder landscape.
- Experience with business transformation, change management, data governance, and performance measurement.
- Demonstrated ability to build partnerships, influence decision-making, and lead complex stakeholder engagement processes. 
- Government experience and/or a master’s degree in a related field are considered assets.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of work are 08:15 a.m. to 4:30 p.m., Monday to Friday.
This competition will be used to fill two (2) full-time permanent Director positions, working 36.25 hours per week, located in downtown Edmonton.
If a security screening is required;
• Final candidates will be required to undergo a criminal records check (CRC).
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
Links and information on what we have to offer:
• Working for the Alberta Public Service 
• Management Employee Pension Plan (MEPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool 
• Positive workplace culture and work-life balance.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please see Job Application Resources for information. 
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Jagreet Uppal at Jagreet.Uppal@gov.ab.ca.