Navigation and Support Centre Lead

Job Information
Job Title: Navigation and Support Centre Lead
Job Requisition ID: 87479
Ministry: Mental Health and Addiction
Location: Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25 hours
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: September 10, 2026
Classification: Program Services 4 (024PSA)
Salary: $3148.20 to 4126.82 bi-weekly ($82, 168.02 - $107, 710/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.
The Ministry of Mental Health and Addiction leads implementation of the Alberta Recovery Model, which adopts a recovery-oriented approach for addiction and mental health. For more information see: https://www.alberta.ca/alberta-recovery-oriented-system-of-care.
A recovery-oriented system of care is a coordinated network of personalized, community-based services for people at risk of or experiencing addiction and mental health challenges. It provides access to a full continuum of services and supports, from prevention and intervention to treatment and recovery.
The vision is for every Albertan to have the opportunity to pursue recovery and live a healthy and productive life. To learn more about Alberta Mental Health and Addiction and what we have to offer, follow this link: https://www.alberta.ca/mental-health-and-addiction.
To learn more about the Calgary Navigation and Support Centre follow this link: https://www.alberta.ca/navigation-and-support-centres 

Role Responsibilities

The Ministry of Mental Health and Addiction is seeking a Calgary Navigation and Support Centre Lead. 
Reporting to the Director, North Operations, this position provides leadership, operational support, direction, and consultation to ministry partners and service providers operating within the Calgary Navigation and Support Centre (NSC). The position supports the development and implementation of NSC programming, facilitates site operations, promotes effective service delivery, and serves as a liaison between community partners and ministry leadership. The Lead monitors site operations to identify service delivery impacts, operational issues, emerging trends, and opportunities for improvement. This position also supports the coordination of services, stakeholder engagement, and collaborative approaches to addressing the needs of individuals experiencing homelessness.

Key responsibilities of this position include, but are not limited to:

• Supporting the development and implementation of operational procedures and service delivery practices within the Navigation and Support Centre.
• Facilitating worksite meetings and promoting effective collaboration among service providers and ministry partners.
• Providing orientation and onboarding support to new teams and staff operating within the Centre.
• Monitoring site operations and identifying service delivery issues, safety concerns, risks, and opportunities for improvement.
• Coordinating with community agencies, service providers, and government partners to support integrated service delivery.
• Providing presentations, responding to stakeholder inquiries, and representing the Navigation and Support Centre at community planning tables and engagement activities.
• Supporting the development of responses, briefing materials, operational updates, and other information requests.
• Building and maintaining collaborative relationships that enhance service delivery and support positive outcomes for vulnerable Albertans.
  

The job description is provided for further details on this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Agility - This position takes a proactive leadership role to anticipate, assess and readily adapt to changing priorities as well as be able to operate in a dynamic environment.
• Systems Thinking - This position takes a systems view towards implementing strategies to support the homeless population. It is vital to understand how the systems in each community exist and work together. 
• Build Collaborative Environments - This position collaborates across government and community, encourages communication, anticipates conflict and supports teams proactively towards a shared goal. 
• Develop Networks - This position works with a wide range of stakeholders to create impactful relationships and ensures all needs are heard and understood. 
• Drive for results - This position is responsible for operational outcomes of the Navigation Centre by utilizing systems to support data informed decisions and values innovation in reaching goals consistent with the Alberta Recovery Model. 

Qualifications

University degree in Social Sciences, Humanities, Business, or a related field, plus four years of progressively responsible related experience. 
Equivalencies will be considered on the basis of: 

• One year of education for one year of experience; or
• One year of experience for one year of education.

Assets: 

• Experience working with individuals experiencing homelessness, mental health concerns, addictions, housing instability, or other complex social challenges.
• Experience collaborating with community agencies, service providers, government partners, or health providers. 
• Experience providing leadership, onboarding, training, or operational coordination in a service delivery environment. 
• Knowledge of the homeless-serving system of care and the Alberta Recovery Model. 
• Strong analytical, problem-solving, and stakeholder engagement skills.

 
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of Work and Location

• 36.25 hours per week (full-time), Monday to Friday.
• Primary work location is the Calgary Navigation and Support Centre (428 9 Avenue SE, Calgary, Alberta).
• Travel to the Edmonton Navigation and Support Centre may be required based on operational needs.
  

Final candidates will be required to undergo a criminal records check (CRC) and an academic credentials verification.
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Links and information on what we have to offer:

• Working for the Alberta Public Service
  
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please see Job Application Resources for information. 
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Krista Lammie at Krista.Lammie@gov.ab.ca