Hospitality Service Professional

SAIT's

School of Hospitality and Tourism stands among the world's leading hospitality schools — CEOWORLD Magazine named us #1 in Canada and #14 globally in 2026. Renowned for our innovative curriculum, strong industry partnerships and unparalleled approach to applied learning, serving up excellence is what we do best. 
The Opportunity   Job classification: A5326 - Institutional Service Sup I # of positions: 4 Salary range: $46,217.60 - $51,313.60. Placement within the range is typically based upon a review of skills, experience, and internal equity.  Hours per week: 40 (select based on Banner details and intake meeting) Paid leave: 3 weeks vacation per year Position End Date: August 31, 2028 Deadline to apply: 4:00PM, August 27 2026  

Launch your hospitality career with our Young Professionals Program! This two-year, full-time opportunity is designed for emerging hospitality professionals eager to build their expertise in one of Canada's leading hospitality learning environments. Working in Highwood Kitchen & Bar, you'll gain hands-on experience while collaborating with industry leaders, faculty, students, and partners.

Reporting to the Restaurant Operations Outlet Supervisor (or Academic Chair), you'll deliver exceptional guest experiences, support special events, and contribute to a dynamic live-learning environment. Beyond restaurant service, you'll model industry-leading hospitality standards, help support student learning through coaching and demonstration, and gain valuable exposure to restaurant operations, events, and hospitality leadership.

This role offers a unique blend of commercial restaurant experience and applied education, providing an accelerated pathway for professional growth. 

*Please note work schedules are developed several weeks in advance and may include a combination of five-day work weeks and compressed work schedules (e.g., four 10-hour shifts), depending on operational requirements. Evening and weekend work is required to support restaurant operations and events.

How you'll contribute

Restaurant Service & Operations

• Deliver exceptional food and beverage experiences that exceed guest expectations.
• Model professional hospitality standards and contribute to seamless daily operations.
• Support reservations, guest communications, seating strategies, and service execution.
• Assist with POS transactions, cash handling, inventory activities, and maintaining a polished dining environment.

 

Student Learning & Professional Role Modelling

• Demonstrate industry-leading service standards and professionalism for students.
• Support student learning through coaching, encouragement, and hands-on demonstrations.
• Foster student confidence in guest interactions within a live service environment.
• Collaborate with faculty and supervisors to create positive, engaging learning experiences.

 

Events & Hospitality Support

• Support the setup, service, and execution of weddings, corporate events, and special functions.
• Deliver outstanding guest experiences across a variety of hospitality events.
• Assist with event logistics, operations, and venue coordination.
• Provide operational support across multiple hospitality venues as needed.

 

Student Ambassador & Professional Development

• Participate in student engagement activities, orientations, tours, and hospitality showcases.
• Take part in leadership, service excellence, and Train-the-Trainer development opportunities.
• Continuously build hospitality, coaching, and leadership skills through feedback and learning.
• Contribute to continuous improvement initiatives while supporting a culture of hospitality and lifelong learning.

What you bring

• Diploma in Hospitality, Culinary, Tourism, or related post-secondary diploma is preferred
• Minimum of 1-2 years service experience in a hospitality environment
• Experience in fine dining or upscale hospitality would be considered an asset
• An equivalent combination of experience and education may be considered
• Must possess current Proserve Certification 
• Foodsafe certification or equivalent would be considered an asset
• Valid First Aid Certification is preferred
• WSET Level 1 Award in Wines (or equivalent wine education) is preferred
       

Knowledge & Skills

• Exceptional hospitality and guest service skills
• Strong communication and interpersonal abilities
• Professionalism, maturity, and emotional intelligence
• A positive, team-oriented approach
• Strong organizational and time-management skills
• The ability to thrive in a fast-paced environment
• Adaptability and willingness to support multiple hospitality operations
• A commitment to learning, coaching, and continuous improvement
• Proficiency with Microsoft Office and hospitality technology, including POS systems

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.   Together, we build bold futures    At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:    - Generous time off to pursue other passions and support your wellbeing  - SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported  - Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate  - Access to a Health Spending or Taxable Spending Account   - Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses   - Defined Benefit pension through LAPP to help you retire with confidence  - Excellent dining options on campus  - Free access to our fitness facilities and group fitness classes    And the perks keep on coming!  
About SAIT 
At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.  
Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here. 
We’re committed to community and belonging  
Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.