Information Technology Co-op Student (16-month term)

ARC has had an exciting growth story driven by the contributions of our people, principled business strategy and high-performance culture. Today, we are a proud member of the Shell Group, and a Canadian energy company with a strong track record of operational and environmental performance. 

In alignment with our values, we are proud to produce Canadian energy safely and efficiently. Producing low-cost, reliable energy strengthens our resilience in the evolving global energy system, and enables ARC to create value for our people, shareholders, stakeholders and communities. 

Following our guiding principles has shaped the company we are today and will underpin our success in the future. Through innovation, teamwork and a commitment to operational excellence, our diverse team of people drive our company’s success. From the office to the field, our team of talented professionals work hard each day to safely execute our business and create positive and lasting impacts for our stakeholders. 

THE OPPORTUNITY: 

We are currently seeking an Information Technology Co-op Student to join our Information Technology team. Reporting to the Supervisor, Technology Support, the successful candidate will have strong analytical, interpersonal, and communication skills along with a passion for learning. This 16-month work term will commence in May 2027 and is based in Calgary. 

RESPONSIBILITIES: 

• Provide timely response and resolution to service desk inquiries that may originate from service requests, incidents, voicemail, and in-person requests 

• Diagnose, troubleshoot, and resolve issues ranging from desktop hardware to desktop applications by leveraging available resources (knowledge base, team members, etc.) 

• Log all service requests, incidents and accompanying details in our service management software, ServiceNow 

• Ensure problem resolution and knowledge base documentation is maintained 

• Perform desktop operating system deployments using Microsoft SCCM and Intune 

• Potential for travel to field locations 

WHAT YOU WILL BRING TO ARC:

• The position is ideally suited for students currently in their second or third year of a Bachelor’s degree in Computer Science, Business Technology Management, or a related field and are returning to school after the co-op term 

• Experience supporting Microsoft Windows 11 and the Microsoft Office 365 Application Suite, particularly OneDrive for Business, Azure Multifactor Authentication, and Windows Hello for Business 

• Experience supporting and troubleshooting oil and gas industry applications including, but not limited to, geoLOGIC, geoSCOUT, Peloton ProdView, Peloton WellView, SAP Fiori 

• Knowledge of ServiceNow, mobile devices (iPhone/iPad), SharePoint online, networking concepts 

• Ability and desire to work in a fast-paced, team-orientated work environment while switching tasks to meet changing demands 

• Demonstrated ability to follow defined processes and procedures 

• Strong communication, organization, customer service and problem-solving skills 

REWARDING OPPORTUNITY: 

• An opportunity to be part of delivering responsible energy by developing and growing your career with us 

• Working collaboratively with, and learning from some of the most talented and experienced people in our industry 

• A culture of caring and high performance 

• Focus on health and well-being 

• An environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, feel a sense of belonging, and can contribute fully to the organization’s success 

• Meaningful work that makes a difference in the Canadian energy industry 

We are pleased to share that Shell’s acquisition of ARC Resources Ltd. has now officially closed. This marks an important milestone for both organizations and the beginning of a new chapter together. 

ARC Resources Ltd. is now a wholly owned subsidiary of Shell and will continue to operate largely as a standalone business for a period of time before fully integrating. 

We thank you for your interest in ARC, however, only those candidates selected for an interview will be contacted. Accessibility accommodation for applicants is available upon request during the talent acquisition process.