Learning Assessment Centre Lead Proctor

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

This position has an expected end date of December 3, 2027.

Location - This role is in-person at North Campus Edmonton.

Position Summary

This position is part of the Learning Assessment Centre (LAC) team that strives to create a secure digital testing environment that is comfortable and friendly for students as well as efficient and convenient for faculty. The LAC is a digital test centre that offers a multitude of exam types: different testing procedures and platforms, external, drop-in and high-stakes exams, and U of A midterm and final exams.

The LAC Lead Proctor is responsible for overseeing the daily operations of students writing digital assessments and ensuring the secure administration of exams. Additionally, this position provides day-to-day administrative support for all student and faculty inquiries, by assisting with the scheduling of all exam clients that are hosted at the LAC. The Lead Proctor has the responsibility of delivering a majority of the proctoring duties in the test centre. They play the lead role in the LAC, working alongside other part-time proctors to set up, invigilate, and monitor the exam lab by enforcing time limits and compliance with other examination procedures. This position ensures that all exams are administered fairly and according to established guidelines, as well as troubleshooting any issues that arise during the testing process. As part of their responsibilities, the Lead Proctor facilitates newly hired part-time staff in their development and guides them through their initial shifts at the LAC.

The LAC Lead Proctor works in a challenging and demanding environment, where examinations are a high priority with minimal room for error. This position needs to demonstrate independence to integrate knowledge and experience in the daily performance of duties.

Exam Coordination and Administration

• Answer any faculty or student inquiries via email, phone, or face-to-face discussions
• Liaise with both U of A and external institutions regarding the exam setup, policies, software requirements, incident reports, and examination results
• Monitor the capacity management system to ensure exams are being properly allocated and managed
• Provide technical support to students, both on and off campus, in areas related to the use of LMS and administration systems
• Organize and update exam training and exam day documentation
   

Examination Proctoring

• Train and support newly hired part-time staff 
• Set up pre-examination preparation and ensures compliance with examining bodies' test regulations
• Monitor test rooms and helps to enforce time limits and compliance with other examination procedures, including checking candidates' identification and arranging the seating of candidates
• Ensure the integrity of high-stakes examinations by establishing and managing security measures in the LAC
• Resolve any exam issues promptly and effectively as they surface, utilizing problem-solving and troubleshooting skills

• High School Diploma or higher
• Combination of education and experience working in a testing centre or an academic setting
• Understanding of Alberta’s privacy and access to information legislation and its application when working with undergraduate and graduate students, faculty, and staff.
• Excellent liaison skills and the ability to conduct consultations with students, faculty, and staff
• Adaptable, agile and technologically savvy; advanced capacity with MS Office suite, Google Applications and enterprise Learning Management Systems
• Proven dedication to superior customer service with a strong commitment to student services
• Exceptional organizational skills and a proven record of attending to important details
• Strong interpersonal skills including the ability to listen and communicate effectively and sensitively, including cross-cultural sensitivity and an ability to interact with distressed or difficult individuals

Technology Related Skills Required

• Strong knowledge of Canvas and other LMSs (including instructor, designer, student, and administrator roles).
• Strong troubleshooting skills in both a Windows and Macintosh environment, as well as with different browsers (Chrome, Firefox, and Windows).

Application Instructions

Click "Apply Now" to submit your resume and cover letter. In your cover letter, please provide an example of a time when you provided exceptional customer service in a challenging or high-pressure situation.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.