Manager, Accommodated Exam Centre

About the Access and Inclusion Services

Mount Royal University is committed to access, equity, and inclusion. Students who identify as belonging to one of the protected categories as defined by the Alberta Human Rights Act (AHR Act) are entitled to receive reasonable accommodations up to the point of undue hardship. Access and Inclusion Services assists the University in creating an accessible learning environment that encourages full participation in the learning environment for students who are eligible for accommodations under the provincial human rights legislation. We encourage student development and support Mount Royal University in creating a more accessible, equitable, and inclusive learning environment.

About the Role

As part of the Access and Inclusion Services department, the Accommodated Exam Centre Manager contributes to department consistency, the University’s strategic direction, quality assurance, and continuous improvement to meet the University’s legal duty to accommodate students in observance of the Alberta Human Rights legislation. The Manager is responsible for providing leadership to the Accommodated Exam Centre team and overseeing the day-to-day operations, collaborations, and development of processes and procedures of the Accommodated Exam Centre and its satellite locations.

The Accommodated Exam Centre Manager reports to the Director of Access and Inclusion Services (AIS) and is a member of the AIS leadership team. 

The Manager is responsible for ensuring all services provided by the Accommodated Exam Centre to support Mount Royal University in meeting its legal duty to accommodate students with a disability or other protected grounds. The incumbent is responsible for the management and leadership of the Accommodated Exam Centre team (including full-time staff and casual/flexible employees), including staffing, training, communication to/from the Accommodated Exam Centre, and resource management. This position engages with a large number of students, faculty and staff and effectively handles conflict that arises with respect to the facilitation of exams in the Accommodated Exam Centre and its satellite locations. The Accommodated Exam Centre Manager must make decisions that require efficiency, an ability to establish priorities, processes and procedures and engage in diplomatic problem-solving while fostering strong relationships with Faculty to support students. The Accommodated Exam Centre Manager must collaborate with other members of the Mount Royal community and help create an environment that removes barriers for students. 

Key areas of discretion and management include

1. General operating and casual labour funds
2. Assessment and accuracy of operational data
3. Staff supervision, recruitment, and performance management
4. Operational and strategic planning for the Accommodated Exam Centre
5. Collaboration and partnership development with AIS staff and the broader MRU community

Responsibilities

Strategic Leadership, Planning & Service Delivery

• Responsible for the day-to-day operation of the Accommodated Exam Centre and all accommodated exam satellite locations to ensure appropriate and timely service is provided. 
• Maintain up to date knowledge of the needs of students and faculty in the Accommodated Exam Centre to mitigate errors and ensure accuracy in processes and procedures and the provision of timely service.
• Collect and maintain data reflecting the number of exams hosted in the Accommodated Exam Centre and hours worked by flexible and casual staff to support the facilitation of accommodated exams and contribute to budgeting decisions.
• Create and develop Exam Centre reporting (incident reports, non-academic reporting, invigilation procedures, CCTV procedures, other Exam Centre procedures) and participate in committees that involve or impact the Exam Centre.
• Meet with other MRU departments to organize additional rooms/space or furniture for Accommodated Exam Centre satellite locations to ensure maximum seating availability needed for overlapping exams. 
• Monitor the Accommodated Exam Centre and satellite locations for issues that may arise to ensure timely resolutions. 
• Develop, implement, and communicate all updates and changes to processes and procedures in the facilitation and scheduling of exams to minimize confusion or exam conflict and ensure accurate exam facilitation. 
• Monitor and purchase supplies needed in the Accommodated Exam Centre to maintain office workflow. 
• Oversee and maintain all timelines needed to maintain efficient workflow of the Accommodated Exam Centre.
• Serve as an escalation point for students and faculty to address and resolve complex concerns or issues regarding Exam Seating Requests and Exam Centre operations.
• Hiring, scheduling and performance management of all staff as needed to support facilitation of exams or coverage of staff in the Accommodated Exam Centre.
• Be available and knowledgeable to provide front counter triage and exam functions when needed. 
• Onboard all Accommodated Exam Centre staff needed to facilitate exams and other required assessments in the Accommodated Exam Centre and its satellite locations to ensure invigilation and seating integrity.
• Monitor the workflow of each member of the Accommodated Exam Centre team to ensure accuracy in the facilitation of exams and efficiency in service provided.
• Provide decision-making support to each member of the Accommodated Exam Centre team to ensure timely service.
• Establish and conduct regular meetings with the Accommodated Exam Centre team to address workflow and Exam Centre issues that impact service delivery.

Staff Leadership and Development

• Provide overall leadership, management, and direction to full-time staff and casual/flexible employees, including recruitment, hiring, scheduling, supervision, and performance evaluation.
• Sets performance expectations and ensures the workflow performance cycle is followed. 
• Based on the vision and mission of Access and Inclusion Services and the University’s strategic plan, continually assesses the needs of staff and provides appropriate and timely professional development opportunities in the areas of service development, implementation responsibility, and accountability, human resource management, and equity, diversity, and inclusion. 
• Responsible for all onboarding of Accommodated Exam Centre staff needed to facilitate exams and other required assessments in the Accommodated Exam Centre and its satellite locations to maintain service and exam integrity. 
• Supervise and support the Accommodated Exam Centre team (full-time and all Exam Centre flex/casual employees) in front-facing communication and workflow, the coordination of scheduling, receiving and facilitating accommodated exams for students experiencing disability related barriers, and services for/communication with faculty.
• Provide regular supervision meetings and feedback to contribute to the performance review of members of the Accommodated Exam Centre Team.
• Lead the development and articulation of the Accommodated Exam Centre team activities that contribute to the department's operational plan, the efficient facilitation of exams, and improve workflow.

Governance, Collaboration and Compliance

• Recruit and train faculty and Students Division staff assisting in final exam facilitation to maintain exam security and process integrity.
• Communicate Accommodated Exam Centre policies, processes, and deadlines clearly and accurately to faculty, staff, and students.
• Partner with faculty to address and diplomatically resolve concerns regarding accommodated exams and invigilation protocols.
• Develop targeted communication and messaging for students on how to access and navigate Accommodated Exam Centre services.
• Responsible for collaborating with other MRU departments to resolve any problems in and around exam spaces to ensure timely, effective, and uninterrupted service.
• Ensure all work complies with the Government of Alberta Occupational Health and Safety legislation and guidelines.
• Adhere to and enforce MRU safety systems, policies, procedures, and safe work practices within all exam facilities.
• Maintain strict confidentiality and privacy of student accommodation records in accordance with Alberta Human Rights (AHR), Protection of Privacy Act (POPA) and Access to Information Act (ATIA) legislation.

Resource and Financial Management

• Responsible for the purchasing and management of all Accommodated Exam Centre resources. 
• Responsible for the planning and tracking of payroll and operating expenses, as well as maintaining a comprehensive system for tracking the need for and scheduling of full-time, part-time, flexible/casual employees and use of satellite locations.
• Responsible for budget and development tracking, and contribution to labour and position validation, forecasting, and monitoring to ensure fiscal management of the Accommodated Exam Centre budget.

Other duties as assigned.

Qualifications

• University bachelor’s degree in a related field (e.g., disability, education, psychology, or other related field may be considered)
• Minimum 5 years of leadership experience, including direct team supervision and budget management.
• Experience delivering accommodation services within a postsecondary environment.
• Proven track record of strategic planning, program development, and outcome assessment.
• Demonstrated experience building collaborative partnerships with faculty, internal stakeholders, and external organizations.
• Strong background working directly with adult student populations.
• Proficiency in client management software, Google Workspace, and Microsoft Office.
• Outstanding interpersonal and written/verbal communication skills.
• Ability to make sound decisions in a fast-paced, changing environment, including reprioritizing operational matters
• Knowledge of Alberta Human Rights legislation, and the duty to accommodate students with disabilities for postsecondary institutions
• Demonstrated tact, diplomacy, and sound judgment. 
• Ability to communicate and problem-solve effectively
• Knowledge and experience using assistive technology and other technology
• Knowledge and understanding of the role of Access and Inclusion Services and its decision-making impact on Mount Royal University
• Ability to collect, analyze, and present data

Salary: $88,480 - $122,100 per annum

Closing Date: November 23, 2026

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 4321, CV.pdf).