Manager, Product and Delivery

Job Information
Job Title: Manager, Product and Delivery 
Job Requisition ID: 86488
Ministry: Technology and Innovation
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: August 21, 2026
Classification: Manager Zone 2 (M41Z2)
Salary: $3,920.66 to $5,276.07 bi-weekly ($102,329 - $137,705/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service.

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.

The Digital Design and Delivery (DDD) Division is the Government of Alberta’s centre of digital delivery. The division partners with ministries to design simpler, faster, and better services; build confidence and capability in modern digital practice; and ensure service quality and value through clear standards and controls.

The Product Branch within DDD is accountable for partnering with ministry programs to frame problems and deliver evidence-based solutions through the design and delivery of technology and services

Role Responsibilities

The Product Branch is looking for a Manager, Product and Delivery. Reporting to the Director, Product and Delivery, this position provides practice leadership to multiple cross-functional Product Teams in a matrixed environment, delivering new or enhanced products that achieve the outcomes of ministry programs through expert design, agile, and technology practices.

The Manager creates and fosters the conditions for success, provides expert mentoring for digital practitioners, and optimizes the efficiency and effectiveness of each product team — working with leadership across DDD and partner ministries to prioritize work, stay aligned with proven DDD methods, and engage stakeholders. Coaching ministry Product Owners is a key responsibility to ensure the greatest transformation impact of Product Teams.

The responsibilities of this role include:

• Lead cross-functional Product Teams in the delivery of government’s highest-priority products, creating the conditions for success, removing barriers to delivery, and keeping teams focused on the priorities that drive value for citizens, ministry programs, and DDD.
• Train, coach, and mentor ministry Product Owners and digital practitioners — acting as co-product owner through to first release and supporting change management with ministry partners.
• Manage staff and contracted practitioners in a matrixed environment, including human resources processes, performance management, coaching, conflict resolution, and reporting on progress, status, and burn rates.
• Provide strategic planning support to ministry partners — facilitating prioritization sessions, developing product roadmaps and decision-support materials, and engaging leadership to align product priorities with ministry business plans.
• Provide insight, advice, and recommendations to the Director, branch leaders, and client ministries, weighing risks and opportunities to identify effective solutions and support decision-making up to the Minister level.
• Champion the cultural shift to agile, user-centred delivery — influencing and partnering with client ministries, challenging product requests where needed, and promoting iterative delivery of a minimum viable product.
• Serve as Acting Director when needed and participate in DDD strategic and operational activities, including government-wide engagement sessions.

To be successful in this position, you will demonstrate:

• Strong leadership, team-building, and coaching skills, with the ability to manage change and negotiate solutions across diverse groups.
• The ability to build and sustain effective networks and collaborative environments while balancing diverse needs and interests, often under difficult conditions.
• Sound judgment when evaluating complex situations with multi-faceted criteria, and the ability to shift resources and priorities as demands change.
• AI fluency and process-automation literacy, with the ability to translate technical change into accessible, staff-facing communication.

The Job Description is provided for Further details on this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements

• A university degree in a related field (e.g., Design, Product Management, Public Administration, Computer Science, Commerce, or Communications), supplemented by four (4) years of progressively responsible, related experience.
• Experience managing and supervising teams, including staff and contracted practitioners in a matrixed environment.
• Experience with Agile product management, human-centred design, and modern development and delivery practices.
• Experience developing and maintaining working relationships with multiple ministry partners and stakeholders, including negotiating agreements and resolving conflicts.
• Experience providing practice leadership, coaching, and mentorship to product teams and product owners.
• Knowledge of management systems and processes, including human resources, performance management, and budgeting.
• A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Equivalencies

• A related master’s degree and a minimum of three (3) years of related experience; or
• A related two-year diploma and a minimum of six (6) years of related experience; or
• A related one-year certificate and a minimum of seven (7) years of related experience; or
• A minimum of eight (8) years of related experience in lieu of formal education.

Assets

• Broad understanding of Government of Alberta services and the needs of client ministries.
• Knowledge of project management principles and the fundamentals of service design, human-centred design, and agile DevOps and continuous delivery of value.
• Experience developing and maintaining working relationships with multiple ministry partners and stakeholders, including negotiating agreements and resolving conflicts.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment: Permanent, Full-time position

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton or Calgary

Final candidates will be required to undergo a security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service
• Management Employee Pension Plan (MEPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please see Job Application Resoures for information. 
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Protection of Privacy Act Collection Notice
The personal information collected through this recruitment is for determining your qualifications for employment in the Alberta Public Service and to manage the Alberta Government talent acquisition program. The personal information will be inputted into an automated system to support the assessment of your suitability for this position. This collection is authorized by section 4(a) and (c) of the Protection of Privacy Act and sections 15 and 18(2) of the Public Service Act. For questions about the collection of personal information, please contact Talent Acquisition, Public Service Commission at JobBoard@gov.ab.ca. 
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.