Payment Services Associate (Part-time)

About Red Deer 
Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government
The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success.

The Opportunity:
The City of Red Deer is currently recruiting for a Payment Services Associate to fill a regular (permanent) part-time position. The Payment Services Associate is responsible for providing cashier and general accounting services related to receiving, processing and balancing all payments to The City of Red Deer. You will also be responsible for maintaining cash custody and security. This role is one of several positions that provides general customer service information on behalf of the City. In this role, excellent customer interactions, accuracy and attention to detail are critical as errors could have a negative impact on customer perceptions and relations and could impact municipal revenues.

Top Key Responsibilities

• Customer Service & Front-Line Support - Provide professional, courteous customer service while processing in-person payments and assisting with City services. Respond to general inquiries, accept forms and documents, assist with MyCity online accounts, and handle difficult or contentious situations professionally. Build and maintain positive relationships with customers and the public.
• Cash Handling & Payment Processing - Receive, verify, process, and post all forms of payments accurately across multiple revenue streams. Maintain custody and security of cash and cash-like items in accordance with City policies. Balance daily cash floats, prepare bank deposits, and investigate discrepancies, overages, and shortages. Apply payments, refunds, deposits, overpayments, and preauthorized transactions to customer accounts.
• Revenue Accounting & Reconciliation - Research and reconcile cash receipts, customer accounts, invoices, and statements. Compile and distribute source documentation to applicable departments. Liaise with internal business partners to resolve revenue, receipt, and account issues.
• Administrative & Operational Support - Support general accounting functions, including audits, petty cash processing, account maintenance, and filing. Assist with system testing, process improvements, staff training, and operational reporting. Investigate account issues and appeal requests and provide supporting documentation as required.
• Health, Safety & Other Duties - Comply with and support the City’s health and safety programs and reporting requirements. Perform other assigned operational and administrative duties and model positive safety practices.

As our preferred candidate, you will have:

• Grade 12 diploma supplemented with completion of college level accounting course.
• Three years’ related experience in an integrated computerized environment, preferably performing cash handling, banking or accounting duties.
• Demonstrated aptitude for communicating effectively with the public and other City departments including during situations of conflict. 
• Efficient operation of a variety of office machines (calculator, debit machine, computer, etc.)
• Above average mathematical skills.
• Proven ability to process a high volume of work with frequent interruptions and conflicting priorities, ensuring that essential tasks are completed within rigid deadlines.
• The following experience would be considered an asset:
  • Previous experience with computer programs similar to JDEdwards, Trapeze or Tempest Utilities software
  • Knowledge of accounts receivable, utility and collections theory/procedures and ability to apply legislation and policy (MGA, City policies and bylaws, GST) to business practices
  • Formal training in Violence in the Workplace, Dealing with Difficult Customers
  • Previous experience of GST, MGA, City Policies and Bylaws in a municipal setting
  • Exposure to MS Excel and experience with MS Word and Outlook
• All employees must demonstrate the RISE Principles (Respect, Integrity, Service and Excellence) in the work they perform. 
• Demonstrate an ability to work independently with a high degree of accuracy and in accordance with policies and procedures.
• Maintains strict confidentiality of information (POPA/ATIA training will be provided).
• Ability to determine priorities create plans and organize their work in an environment of competing activities and frequent interruptions to accomplish goals efficiently and effectively.
• Demonstrates the ability to handle sensitive and confidential subject matter.
• Displays strong interpersonal, teamwork and flexibility skills.

Affiliation:   Canadian Union of Public Employees, Local 417 
Status:   Regular Part-time
Remuneration:   $33.19 to $34.94 per hour 
Hours of Work:   37.50 hours biweekly as scheduled; One Monday 8-430 (+/- 15 mins) biweekly and every Wednesday and Friday 8-430 (+/- 15 mins).  Additional pre-arranged hours for vacation and busy season coverage.
The City of Red Deer does not permit the use of unauthorized internet resources or Artificial Intelligence (AI) tools  (for example, Copilot, ChatGPT or any other form of AI) during interviews or any supervised or timed assessments.  Any violation may be investigated and result in serious consequences, including the rejection of your application.

We thank you for your application. Only those selected for an interview will be contacted.