Senior Service Designer

Job Information
Job Title: Senior Service Designer 
Job Requisition ID: 86480
Ministry: Technology and Innovation
Location: Edmonton or Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: August 19, 2026
Classification: Systems Analyst 3
Salary: $3,847.03 to 5,095.52 bi-weekly ($100,407 - $132,993/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service.
Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.
The Digital Design and Delivery (DDD) Division is the Government of Alberta’s centre of digital delivery. The division partners with ministries to design simpler, faster, and better services; build confidence and capability in modern digital practice; and ensure service quality and value through clear standards and controls.
The Product Branch within DDD is accountable for partnering with ministry programs to frame problems and deliver evidence-based solutions through the design and delivery of technology and services.

Role Responsibilities

The Product Branch is looking for seven (7) Senior Service Designers. Reporting to the Manager, Product and Delivery, this position is a core member of a delivery team and leads the work to define the right problem to solve and the right solution to build — ensuring products and services are designed around real user needs while balancing organizational goals, policy considerations, and operational realities.
Working closely with product owners, program staff, and other stakeholders, the Senior Service Designer breaks down large, complex mandates into practical and deliverable pieces, builds shared understanding, and maintains alignment throughout delivery — shaping the end-to-end experience and the user interface people interact with so that every touchpoint is accessible, usable, and positive.
The responsibilities of this role include:

• Lead human-centred service design activities to define problems, identify opportunities, and develop solutions that balance user, business, policy, and operational needs, using a systems-thinking approach.
• Lead service design deliverables — including user research, co-design workshops, journey mapping, service blueprinting, process mapping, prototyping, usability testing, and service performance analysis and reporting.
• Lead user experience and interface design, producing evidence-based artifacts across a range of platforms and fidelities, such as sketches, user flows, wireframes, interactive prototypes, high-fidelity designs, reusable components, and design systems.
• Ensure work meets web accessibility principles, best practices, and technical implementation techniques, including the Web Content Accessibility Guidelines (WCAG).
• Lead and extend AI-augmented design practice — using generative AI and emerging tools to support research, synthesis, ideation, and prototyping, while critically evaluating outputs against quality, ethical, privacy, and accessibility standards.
• Provide expertise, advice, and recommendations to support design-driven and AI-enabled service innovation, and build UX capacity through training, mentoring, and the adoption of design standards and tools.
• Develop and maintain effective relationships with internal and external stakeholders — from executives to front-line staff — to drive alignment, facilitate co-design, and support effective decision-making.

To be successful in this position, you will demonstrate:

• Strong communication and relationship-building skills, with the ability to influence, collaborate, and build consensus across diverse stakeholder groups.
• Advanced verbal and written communication skills, including the ability to clearly articulate the value of service design to technical, operational, and executive audiences.
• Proven ability to facilitate workshops, guide discussions, and translate complex concepts into actionable insights and recommendations.
• AI fluency — comfortable using generative AI and agentic tooling for drafting, analysis, structured retrieval, and automation, and evaluating AI output for risk, hallucination, and sensitivity.

The Job Description is provided for Further details on this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements:
• A university degree in a related field (e.g., Computer Science, Information Technology, human-computer interaction, or design), supplemented by four (4) years of progressively responsible, related experience.
• Experience applying human-centred and service design methodologies to solve complex problems and improve digital service delivery.
• Expertise in planning and conducting user research, analyzing qualitative and quantitative data, and translating insights into actionable recommendations.
• Experience leading service design activities, including journey mapping, service blueprinting, co-design workshops, prototyping, and usability testing.
• Experience developing user experience and interface design artifacts — user flows, wireframes, interactive prototypes, and high-fidelity designs — using tools such as Figma, Adobe XD, Sketch, or Axure, and building and maintaining component libraries and design systems.
• Experience leading, coaching, and collaborating with cross-functional teams within Agile delivery environments to achieve service outcomes.
• A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Equivalencies:
• A related master’s degree and a minimum of three (3) years of related experience; or
• A related two-year diploma and a minimum of six (6) years of related experience; or
• A related one-year certificate and a minimum of seven (7) years of related experience.

Assets:
• AI fluency – daily use of generative AI and agentic tooling to build AI-augmented design routines.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment: Permanent, Full-time position (7x positions)

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton or Calgary

Final candidates will be required to undergo a security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Use for open competitions only - Links and information on what we have to offer:

• Working for the Alberta Public Service
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please see Job Application Resoures for information. 
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Protection of Privacy Act Collection Notice
The personal information collected through this recruitment is for determining your qualifications for employment in the Alberta Public Service and to manage the Alberta Government talent acquisition program. The personal information will be inputted into an automated system to support the assessment of your suitability for this position. This collection is authorized by section 4(a) and (c) of the Protection of Privacy Act and sections 15 and 18(2) of the Public Service Act. For questions about the collection of personal information, please contact Talent Acquisition, Public Service Commission at JobBoard@gov.ab.ca. 
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.