Service Administrator Field Service Operations

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Edmonton, Alberta
Schedule: 7 days on / 7 days off
About the Role
We are looking for an organized and detail-oriented Service Administrator, Field Service Operations to join our Edmonton team on a 7x7 schedule.
In this role, you will provide administrative support throughout the service process, with a strong focus on accurate time entry, work order administration, invoicing, and supporting our Customer Service Advisors. You will play an important part in keeping service operations organized, accurate, and moving efficiently from work order opening through to customer invoicing.
If you are someone who enjoys working in a fast-paced environment, takes pride in accuracy, and can confidently manage competing priorities, this could be a great opportunity for you.

Job Description:

What You'll Do

• Complete accurate daily time entry for hourly employees within the Service Department.
• Support Customer Service Advisors with the service process and customer communication.
• Open maintenance customer orders and ensure information is entered accurately.
• Prepare and send invoices to customers for completed work.
• Monitor open-to-invoice timelines and the average age of timecard entries.
• Accurately and promptly code accounts payable, expense reports, timesheets, attendance records, and vacation time.
• Complete National Safety Code log submissions accurately and on time.
• Support the Service Work in Progress (SWIP) process and identify aging work orders requiring attention.
• Track branch near-miss and incident reporting.
• Assist with other administrative requirements that support efficient Field Service operations.

What We're Looking For

You are someone who is:

• Self-motivated and able to work effectively with minimal supervision.
• Highly organized with strong prioritization and time-management skills.
• An effective verbal and written communicator.
• Comfortable building positive working relationships with employees, customers, and internal teams.
• Detail-oriented with a strong focus on accuracy and meeting deadlines.
• Able to manage multiple responsibilities in a busy service environment.

Knowledge & Experience

The successful candidate will have, or be able to develop, an understanding of:

• PI/PS letters and the appropriate processes associated with them.
• Service Work in Progress (SWIP) management.
• Policies and procedures related to the Service Department.
• CAT, Non-CAT, and warranty work types.
• Collective agreement requirements as they relate to time entry, expense reports, and meal allowances.

Education

• Grade 12 education or equivalent is required.
• Post-secondary education in business administration or a related discipline is considered an asset.

Why This Role?

This position offers a 7 days on / 7 days off schedule, giving you a consistent rotation and extended time off between shifts. You'll be an important part of the Field Service team, helping ensure our technicians, advisors, customers, and service operations are supported through accurate and timely administration.

If you're organized, dependable, detail-oriented, and enjoy supporting a busy operational team, we'd love to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.